Momentum.io

Implementation and Onboarding Manager

Momentum.io

full-time

Posted on:

Location Type: Hybrid

Location: Buenos Aires • 🇦🇷 Argentina

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Job Level

Mid-LevelSenior

About the role

  • Lead kickoff sessions, implementation planning, and deployment activities
  • Act as the primary coordinator between customer stakeholders, internal product, engineering, and support teams
  • Define and monitor success metrics (e.g., setup completeness, usage milestones, feature adoption)
  • Provide training, documentation, and hands-on support during onboarding
  • Proactively identify risks, blockers, or scope creep and intervene to keep the project on track
  • Gather and document feedback, clarify use cases, and champion those insights internally
  • Transition the customer to the ongoing Customer Success Manager (CSM) at the end of onboarding
  • Maintain clear communication and status updates with customers and internal teams
  • Continuously improve onboarding processes, templates, and playbooks

Requirements

  • 4–5 years of experience in a similar role, preferably within a SaaS or tech company
  • Strong technical background; Bachelor’s in Computer Science/Engineering or equivalent experience preferred
  • Experience managing Salesforce Flows and Admin strongly preferred
  • Stellar communication skills and ability to serve as a trusted advisor
  • Self-motivated, thrives in a fast-paced, collaborative environment
Benefits
  • Competitive salary & early-stage stock options (based on experience)
  • 100% coverage of health insurance + 75% coverage for dependents
  • 3 weeks paid PTO
  • Annual offsite at a memorable location
  • Learning stipends
  • A fun, high-trust team that values autonomy

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Salesforce Flowsimplementation planningsuccess metricsonboarding processesrisk managementfeature adoptiondocumentationtraining
Soft skills
communicationcollaborationself-motivatedtrusted advisorproblem-solving
Certifications
Bachelor’s in Computer ScienceBachelor’s in Engineering