Mogul

Quality Analyst – Insurance

Mogul

full-time

Posted on:

Location Type: Hybrid

Location: Hyderabad • 🇮🇳 India

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Job Level

Mid-LevelSenior

Tech Stack

AWSCloudSelenium

About the role

  • Develop, implement, and maintain quality assurance processes specific to migration workflows and documentation.
  • Conduct regular audits of case files, client interactions, and service delivery standards to ensure compliance with legal and organizational requirements.
  • Identify manual processes and introduce automation solutions to optimize efficiency.
  • Develop and execute automated test scripts.
  • Evaluate and integrate automation tools like Robot Framework and Selenium Web Driver, ensuring they are reusable, robust, and well-documented.
  • Identify inefficiencies in migration processes and recommend improvements.
  • Work closely with process owners to standardize and streamline workflows.
  • Ensure adherence to industry-specific legal requirements.
  • Regularly update the team about regulatory changes and their impact on business operations.
  • Develop and execute test plans for software or systems supporting migration processes.
  • Generate detailed reports on quality metrics, trends, and areas for improvement.
  • Act as a liaison between quality assurance, legal, and operational teams to ensure alignment on quality standards.
  • Provide training and mentorship to junior quality analysts.
  • Identify potential risks in migration cases or systems and suggest mitigation strategies.
  • Document and communicate risk findings to stakeholders.
  • Ensure a consistent and high-quality client experience by monitoring service standards.
  • Address quality-related client concerns and work towards resolution promptly.

Requirements

  • 3–5 years as a quality analyst, specifically working with n-tiered Cloud Native applications on the AWS platform.
  • Understanding of Insurance regulations, industry trends, and compliance requirements is preferred.
  • Proficiency in automated testing tools (e.g., Robot Framework, Selenium Web Driver) and defect management systems (e.g., JIRA).
  • Excellent written and verbal communication skills to effectively liaise with clients, internal teams, and stakeholders.
  • Strong analytical and problem-solving skills, focusing on identifying root causes and areas for improvement.
  • Familiarity with Agile methodologies and exploratory testing.
  • Any bachelor’s degree (Computer-related).
Benefits
  • Innovative Environment: Work with cutting-edge SaaS Cloud Native applications on the AWS platform.
  • Professional Growth: Advance your career in a collaborative and dynamic workplace.
  • Impactful Work: Play a critical role in delivering high-quality solutions that make a difference.
  • Comprehensive benefits that support your health, well-being, and financial security.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
quality assurance processesautomation solutionsautomated test scriptsRobot FrameworkSelenium Web Drivertest plansdefect management systemsAgile methodologiesexploratory testingCloud Native applications
Soft skills
communication skillsanalytical skillsproblem-solving skillsmentorshipclient liaisonteam collaborationreport generationrisk identificationtrainingservice standard monitoring