Service Coordinator

Modus Projects

Service Coordinator scheduling maintenance, trades, and work orders for Modus Projects, an Australian commercial construction and facilities-services provider. Supporting clients nationwide through customer enquiries, urgent requests, and contractor coordination.

Posted 8/7/2026full-timeCronulla • 🇦🇺 AustraliaMid-LevelSenior💰 A$78,000 - A$80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organisational and time management skills while effectively coordinating maintenance works and managing work orders. Excels in delivering exceptional customer service and building relationships with clients and contractors.

Highest-signal resume keywords

Customer ServiceSchedulingLogisticsMicrosoft OfficeOrganisational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Work Order ManagementMaintenance CoordinationJob Record MaintenanceTask Prioritisation

Soft Skills

Excellent CommunicationProfessional Phone MannerAttention to DetailPositive Attitude

Tools & Technologies

Microsoft OutlookMicrosoft WordMicrosoft Excel

Industry Keywords

Service CoordinationCustomer KPIsReactive MaintenanceTrades Scheduling

About the role

Key responsibilities & impact

Coordinate planned and reactive maintenance works
Schedule trades and subcontractors across Australia
Manage work orders from start to completion while achieving customer KPIs
Respond to customer enquiries by phone and email
Coordinate urgent maintenance requests
Build strong relationships with clients, contractors and technicians
Maintain accurate job records and updates
Deliver exceptional customer service every day

Requirements

What you’ll need

Excellent communication and customer service skills
Confident and professional phone manner
Strong organisational and time management skills
Ability to prioritise multiple tasks while maintaining attention to detail
Experience using Microsoft Office, including Outlook, Word and Excel
Positive attitude and willingness to learn
Customer service, scheduling, logistics, administration, or Service Coordinator experience welcomed; training provided

Benefits

Comp & perks

Birthday Leave
Loyalty Leave
Ongoing learning and career development
Flexible work arrangements
Employee Assistance Program (EAP)
Supportive leaders and collaborative team culture
Modern office directly opposite Cronulla Train Station
Genuine opportunities for internal career progression