vCIO Administrator – MPS

Modern IT

vCIO Administrator responsible for scheduling and tracking client engagements at Modern IT. Focused on data-driven experiences, operational efficiency, and strong documentation across client communications.

Posted 7/27/2026full-timeLa Verne • California • 🇺🇸 United StatesMid-LevelSenior💰 $55,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client engagement and operational efficiency, ensuring timely scheduling, effective communication, and accurate reporting. Proficient in managing client relationships and delivering data-driven insights to support strategic initiatives.

Highest-signal resume keywords

Client ManagementOrganizational SkillsExcel ProficiencyPowerPoint ProficiencyMSP Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client EngagementData-Driven ExperienceStandardized ReportingProcurement CoordinationVendor QuotingRenewal ManagementP&L FamiliarityROI AnalysisTCO UnderstandingExecutive-Level Documentation

Soft Skills

Communication SkillsDeadline ManagementCustomer Service

Industry Keywords

MSP EnvironmentClient Health DashboardKPI ReportingOnboarding ProcessProject Handoff

About the role

Key responsibilities & impact

You make sure they don't have to — operationalizing Modern IT's strategic client engagement so every client gets a consistent, data-driven experience and our vCIOs stay focused on strategy.
Keep 100% of clients scheduled within their engagement windows on a master TBR calendar.
Triage daily, control aging, and make sure every commitment is captured within one business day.
Build standardized decks and keep roadmaps and budgets current and on time.
Turn standard and renewal needs into same-day quotes to Procurement; route larger Projects to the architect with a clean handoff.
Deliver the monthly Client Health Dashboard and weekly KPIs on time, flagging risks to the vCIO.
Keep client and internal follow-ups closing the loop, and support smooth new-client onboarding.

Requirements

What you’ll need

4+ years in an MSP environment or equivalent experience in a relevant field.
Customer-service and client-management experience.
Strong organizational, communication, and deadline-management skills, with concise executive-level documentation.
Strong Excel and PowerPoint proficiency.
A founding gate: you can show a cadence, queue, or reporting process you personally built or standardized and ran reliably — not just operated.
A bachelor's degree; experience supporting account strategy or vCIO teams is nice to have.
Experience coordinating procurement, vendor quoting, or renewals is nice to have.
Business acumen including familiarity with P&L, ROI, and TCO is nice to have.

Benefits

Comp & perks

Medical insurance (HMO, PPO, Nationwide, and High-Deductible Plan options)
Coverage effective Day 1
Modern IT contributes toward employee and dependent premiums
Basic Life and AD&D insurance
Optional supplemental Life and AD&D insurance (employee, spouse/domestic partner, children)
Long-Term Disability insurance (employer-sponsored; effective after 3 months)
60% of earnings up to $10,000/month
Optional Dental and Vision insurance (effective Day 1 if elected)
Medical Flexible Spending Account (FSA)
Health Savings Account (HSA) for HDHP participants
Health Advocacy Program (24/7 support for claims, billing, scheduling, coordination)
Employee Assistance Program (confidential counseling and resources)
Critical Illness, Accident, and Disability coverage
Perks at Work (discounts on travel, electronics, home goods, etc.)
Adoption Assistance Program (up to $1,500 reimbursement)
Commuter Benefits Program (pre-tax transit/parking)
80 hours of PTO per anniversary year (for new full-time employees)
6 paid sick days per anniversary year
7 paid company holidays
Up to 2 floating holidays per calendar year
401(k) plan with employer match
Eligibility begins the first day of the month following 3 months of employment