Senior Professional Services Engineer – MPS

Modern IT

Senior Professional Services Engineer at Modern IT focusing on project engagements and ensuring successful IT deployments. Responsible for client interactions and maintaining project quality and documentation.

Posted 7/27/2026full-timeLa Verne • California • 🇺🇸 United StatesSenior💰 $110,000 - $130,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in IT deployment and project engineering, with a strong focus on network infrastructure, client communication, and project documentation. Proficient in managing multiple tasks in high-pressure environments while ensuring operational success and client satisfaction.

Highest-signal resume keywords

IT Deployment ExperienceMicrosoft Intune ProficiencyNetworking FundamentalsProject Documentation DisciplineCompTIA Network+ Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project PlanningLAN/WAN TroubleshootingEndpoint EnrollmentPolicy ConfigurationRoutingSwitchingFirewallsDNSDHCPVLANs

Soft Skills

Clear CommunicationComposure Under PressureClient Relationship ManagementTeam CollaborationProblem-Solving

Tools & Technologies

Microsoft 365Ubiquiti UniFiCisco MerakiConnectWisePSA

Certifications & Qualifications

MD-102AZ-104MS-900AZ-900CompTIA Network+CCNA

Industry Keywords

Project EngineeringSystems IntegrationChange DocumentationTechnical AlignmentVendor Coordination

Tech Stack

Tools & technologies

AzureDNSFirewallsSwitchingTCP/IP

About the role

Key responsibilities & impact

Provide remote and onsite client services
Complete projects on schedule and on budget
Adhere to established project processes, including:
Successfully complete PE tasks in the project intake process
Project planning and preparation
Delivery of equipment for projects
Equipment setup and configuration
Execute timely maintenance windows for cutovers
Provide afterhours project services as necessary
Confirmation of technical alignment post project
Manage scope creep and additional project service requests
Completion of project technical documentation
Maintain project status documentation
Time entry and tracking in PSA
Acquire vendor support as necessary
Deploy and troubleshoot LAN/WAN infrastructure, including switches, routers, firewalls, and wireless access points.
Perform network assessments and validate connectivity requirements before and after deployment.
Coordinate with ISPs, third-party vendors, and client stakeholders to resolve connectivity issues without delay.
Maintain accurate change records, including updated onsite photos of newly deployed equipment.
Lead P1 incident coordination at client sites to ensure fast recovery and minimal downtime.
Perform onsite walkthroughs to validate that vendor work meets Modern IT standards.
Flag deficiencies, drive remediation, and formally sign off on subcontractor deliverables before project handoff.
Maintain complete subcontractor documentation, including labeling, photos, and as-built records.
Update project documentation after every deployment with accurate as-built records, lessons learned, and outstanding items.
Create and improve deployment runbooks, client-specific environment notes, and troubleshooting guides that compound value across the PS team.
Maintain high-quality PSA data in ConnectWise, including time entries, task notes, scope changes, and project status.
Participate in the PS daily huddle, weekly department meeting, and scheduled 1:1s
Attend New Project KT meetings with the Design Desk and vCIO for each assigned project
Hold regular sync-ups with the PM to verify schedule and budget status; support or lead client project status meetings as needed
Contribute subject matter expertise to the bi-weekly Standards Committee
Peer review proposals to validate solution designs before they are sold
Provide solutions design assistance to the Design Desk as needed

Requirements

What you’ll need

7+ years of experience in IT deployment, project engineering, or systems integration roles, including time leading onsite engagements.
Demonstrated hands-on experience with Microsoft Intune, including endpoint enrollment, policy configuration, and deployment troubleshooting.
Hands-on experience with Ubiquiti UniFi and Cisco Meraki platforms.
Strong networking fundamentals, including TCP/IP, VLANs, routing, switching, firewalls, wireless, DNS, DHCP, and WAN/LAN troubleshooting.
Experience with Entra ID, Autopilot, and Microsoft 365 environments including hybrid identity configurations.
Proven ability to communicate clearly with clients, stakeholders, and subcontractors of varying technical backgrounds, especially under pressure.
Proven Track Record: Demonstrates a history of achieving organizational goals while maintaining high levels of operational success and client satisfaction
Ability to manage multiple concurrent tasks and remain composed in high-pressure, onsite environments.
Willingness and ability to travel regularly to client sites in the Southern California region.
Strong documentation discipline - time entries, project notes, as-built records, and change documentation completed accurately and on time.
Microsoft platform: MD-102 (Endpoint Administrator), AZ-104 (Azure Administrator), MS-900, AZ-900, or equivalent hands-on experience.
Networking: CompTIA Network+, CCNA, UniFi/Ubiquiti Academy, or Cisco Meraki certification.

Benefits

Comp & perks

Medical insurance (HMO, PPO, Nationwide, and High-Deductible Plan options)
Coverage effective Day 1
Modern IT contributes toward employee and dependent premiums
Basic Life and AD&D insurance
Optional supplemental Life and AD&D insurance (employee, spouse/domestic partner, children)
Long-Term Disability insurance (employer-sponsored; effective after 3 months)
60% of earnings up to $10,000/month
Optional Dental and Vision insurance (effective Day 1 if elected)
Medical Flexible Spending Account (FSA)
Health Savings Account (HSA) for HDHP participants
Health Advocacy Program (24/7 support for claims, billing, scheduling, coordination)
Employee Assistance Program (confidential counseling and resources)
Critical Illness, Accident, and Disability coverage
Perks at Work (discounts on travel, electronics, home goods, etc.)
Adoption Assistance Program (up to $1,500 reimbursement)
Commuter Benefits Program (pre-tax transit/parking)
80 hours of PTO per anniversary year (for new full-time employees)
6 paid sick days per anniversary year
7 paid company holidays
Up to 2 floating holidays per calendar year
401(k) plan with employer match
Eligibility begins the first day of the month following 3 months of employment