Customer Support Specialist

Modak

Customer Success Specialist providing support via social media and chat for a fintech platform. Troubleshooting and collaborating across teams to enhance user experience.

Posted 5/30/2026full-timeRemote • 🇮🇳 IndiaJuniorWebsite

About the role

Key responsibilities & impact

Respond to users via social media and live chat with empathy, clarity, and speed
Troubleshoot issues across multiple platforms simultaneously
Monitor transactions to detect suspicious or unusual activity
Assist in resolving chargebacks and disputes
Collaborate with internal teams on fraud prevention strategies
Assist our product team in identifying and resolving bugs through submitting bug tickets.

Requirements

What you’ll need

At least 1 year of experience, ideally in customer service or support roles
English fluency is mandatory
Proactive, curious, and eager to learn across different topics
Comfortable working with people from diverse backgrounds and cultures
Strong cross-team communication and collaboration skills
Organized and detail-oriented
Able to handle and resolve conflict with tact and empathy
Good technical and problem-solving abilities, with a focus on fast resolution

Benefits

Comp & perks

Health insurance
Competitive salary
Flexible work hours
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

troubleshootingbug trackingproblem-solvingtransaction monitoringchargeback resolution

Soft Skills

empathyclarityproactivecuriouscross-team communicationcollaborationorganizeddetail-orientedconflict resolutiontact