Member Experience Representative

Mochi Health

Member Experience Representative at Mochi Health assisting patients with their healthcare needs through inbound calls. Providing guidance on medications and ensuring patient compliance and safety standards.

Posted 7/28/2026part-timeRemote • Texas • 🇺🇸 United StatesJunior💰 $15 - $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication skills in both Spanish and English, with a focus on patient interaction and support. Maintains HIPAA compliance and quality standards while effectively managing multiple patient follow-ups.

Highest-signal resume keywords

Bilingual Spanish And EnglishPatient Interaction ManagementHIPAA ComplianceCall Center ExperienceTelehealth Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient DocumentationPrescription ManagementAppointment SchedulingRefill CoordinationClinical Issue Escalation

Soft Skills

Confident CommunicationOrganizational SkillsWarm Interpersonal Skills

Tools & Technologies

Secure Patient PortalHeadset With Microphone

Industry Keywords

HealthcarePatient Safety StandardsCustomer ServiceCall CenterTelehealth

About the role

Key responsibilities & impact

Handle inbound patient calls as your primary responsibility — you will be on the phones the majority of your shift
Answer questions about prescriptions, refills, subscriptions, appointments, and account status clearly and accurately
Follow up via our secure patient portal after calls when written documentation or provider coordination is needed
Document patient interactions accurately in our systems after each call
Escalate complex or clinical issues to the appropriate team per established protocols
Maintain Mochi's quality, HIPAA compliance, and patient safety standards at all times

Requirements

What you’ll need

1+ years of experience in a call center, phone support, or patient-facing customer service role
Telehealth or healthcare experience is a strong plus
Spanish and English fluency is preferred — bilingual candidates will be prioritized and compensated at the higher end of our range
Confident, warm, and clear on the phone — patients trust you quickly
Organized and able to manage follow-up tasks across multiple patient interactions
Reliable internet connection (minimum 25 Mbps), quiet workspace, and a headset with microphone
Located in Texas — this role is remote but we are hiring in this state only at this time

Benefits

Comp & perks

Variable hourly Performance Bonus: Top performers can expect to make ~$20-25/hr