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Mobi7

Junior Customer Success Analyst

Mobi7

Customer Success Analyst assisting clients with platform use and operational challenges. Conducting success planning and collaborating with product teams on feedback and enhancements.

Posted 7/26/2026full-timeCuritiba • 🇧🇷 BrazilJuniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and the ability to conduct data analysis to support customer success. Proficient in developing Success Plans and collaborating with teams to enhance customer engagement and operational efficiency.

Highest-signal resume keywords
Customer Service ExperienceBasic Data Analysis SkillsMicrosoft Office (Excel, PowerPoint)PDCA / FCA AnalysisPower BI

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Data AnalysisFCA AnalysisPDCA AnalysisSuccess Plan DevelopmentDashboard Interpretation
Soft Skills
CommunicationCollaborationProblem-Solving
Tools & Technologies
Microsoft ExcelMicrosoft PowerPointPower BI
Industry Keywords
Customer EngagementMobilityFleet Management

About the role

Key responsibilities & impact
  • Conduct periodic checkpoint meetings to assess usage, engagement, and challenges.
  • Collect structured feedback on products, services, and support.
  • Assist customers with questions and operational obstacles when using the platform.
  • Understand customers' processes and operations to support the success journey.
  • Develop and monitor Success Plans with defined goals and actions.
  • Conduct basic FCA and PDCA analyses in partnership with customers.
  • Report improvement requests, bugs, and suggestions to the product team.
  • Support basic upsell of services and complementary packages.
  • Collaborate with partner teams to create Success Stories.

Requirements

What you’ll need
  • University degree (in progress or completed).
  • Previous experience in customer service.
  • Basic data analysis skills (Excel and dashboard interpretation).
  • Microsoft Office (Excel and PowerPoint).
  • PDCA / FCA (basic level).
  • Power BI (preferred).
  • Previous experience working with fleets and/or mobility is a plus.

Benefits

Comp & perks
  • Profit-sharing (PLR)
  • Meal and food allowance
  • Health and dental insurance
  • Private pension plan
  • Discounts on vehicle rental, subscription, and purchase
  • Home office allowance
  • Transportation voucher
  • Wellhub
  • Allya
  • Life insurance