Junior Customer Support and Service Analyst

mLabs

Customer Support Analyst assisting clients with a social media management platform. Engaging with users to resolve inquiries while providing detailed support documentation.

Posted 8/2/2026full-timeRemote • 🇧🇷 BrazilJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer support capabilities with a focus on effective communication and problem-solving. Proficient in digital marketing and social media management, with the ability to produce analytical reports and develop processes.

Highest-signal resume keywords

Customer Support ExperienceStrong Communication SkillsProblem-Solving SkillsDigital Marketing ExperienceSocial Media Management Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Analytical ReportingProcess DevelopmentOffice Suite ToolsSocial Media KnowledgeProject Development

Soft Skills

Critical Thinking

Tools & Technologies

Social Media Management Platforms

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Advertising AgenciesClient InteractionPlatform Presentations

About the role

Key responsibilities & impact

Work in the Customer Support area;
Deliver platform presentations to clients;
Resolve questions about platform usage;
Provide support for any issues that may occur;
Participate in the development of processes;
Interact with users from testing through to active clients;
Produce analytical reports on activities and performance.

Requirements

What you’ll need

Bachelor's degree completed (Social Communication, Business Administration, Marketing, or related fields);
Experience in customer support;
Strong communication skills — will interact with clients via phone, Hangouts, chat, and email;
Critical thinking;
Problem-solving skills;
Well-developed Portuguese language skills (spoken, written, and reading comprehension);
Knowledge of Office suite tools (Word, Excel, etc).
Fluency in Spanish and/or English;
Experience in digital marketing;
Experience in advertising agencies;
Good knowledge of social media;
Knowledge of social media management platforms;
Experience in project development.

Benefits

Comp & perks

Meal voucher from Caju;
SulAmérica health insurance with national coverage;
SulAmérica dental insurance with national coverage;
Life insurance;
100% remote work;
R$180.00 monthly home office allowance;
Partnership with Wellhub to encourage physical activity;
Partnerships and subsidies for professional development;
Partnership with a health platform providing 4 sessions per month with mental health or nutrition professionals covered by the company;
Birthday day off;
10-day year-end recess so you can enjoy the end of the year without deducting from vacation;
Employee referral bonus.