About the role
- Serve as the face of Milgard in the field, providing expert service to customers
- Conduct on-site inspections of windows and doors
- Diagnose and repair product issues with precision
- Repair and maintain windows and doors to company quality standards
- Communicate effectively with customers to understand and resolve concerns
- Document service visits and maintain accurate records
- Collaborate with internal teams for timely issue resolution
- Maintain a clean, organized service vehicle and manage inventory
- Follow safety standards and company policies
- Recommend preventative maintenance and upgrades to customers
Requirements
- High school diploma or equivalent (technical certification a plus)
- Proven experience as a service technician in the window/door industry (Milgard experience preferred)
- Strong troubleshooting and problem-solving skills
- Excellent communication and interpersonal abilities
- Ability to work independently and manage time effectively
- Valid driver’s license with a clean driving record
- Physical ability to lift and move up to 50 lbs
- Three comprehensive Medical plan options
- Prescription
- Dental
- Vision
- Company Paid Life Insurance
- Voluntary Life Insurance
- Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance
- Company-paid Short-Term Disability
- Company-paid Long-Term Disability
- Paid time off (PTO), including Vacation, Personal, and paid Holidays
- 401k retirement plan with company match
- Employee Assistance Program
- Teladoc
- Legal Insurance
- Identity Theft Protection
- Pet Insurance
- Team Member Discount Program
- Tuition Reimbursement
- Yearly Wellness Clinic
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
diagnose product issuesrepair windowsrepair doorsmaintain windowsmaintain doorsconduct on-site inspectionspreventative maintenanceinventory managementdocument service visitstime management
Soft skills
communicationinterpersonal abilitiestroubleshootingproblem-solvingindependent workorganizational skills
Certifications
high school diplomatechnical certificationvalid driver’s license