IT Support

• Efficiently manage location IT support team members across multiple locations
• Capable of executing all support tasks typically handled by the onsite technician at the location
• Create and manage a site support strategy when the designated technician is unavailable
• Oversee IT initiatives and cross-departmental projects
• Develop project plans, related communications, and documents
• Serve as an escalation point for IT support teams
• Support industry-specific proprietary manufacturing software and hardware
• Ensure the team uses support desk and project management software effectively to track incidents, tasks, and requests
• Coordinate with infrastructure, application development, and security teams to ensure systems meet company objectives
• Ensure compliance with policies, standards, licensing agreements, and configuration guidelines
• Verify that new software integrations meet functional requirements and system specifications
• Ensure proper spare hardware inventory is maintained at all locations
• Oversee the disaster recovery plan for PC-controlled manufacturing equipment
• Mentor the team to build and grow business relationships crucial for project success
• Support IT assets and software license tracking
• Develop best practices and tools for location support and project execution
• Assist in shaping the future strategy of IT systems
• Develop and monitor performance standards for IT systems
• Evaluate business needs and design procedures to meet those needs
• Continuously review procedures, staffing, and equipment for efficiency and cost control
• Stay informed of trends and regulations affecting IT operations and act as needed
• Participate in location-specific Kaizen, TPM, and A3 events
• Handle daily administration, purchasing, PC deployments, responding to outages, resolving problems, managing customer service, and strategic planning

IT Support Supervisor

Returned Goods Credit Specialist

Audit Manager – M&D, Technology

IT Manager III – Digital Technical Delivery Manager

Public Benefit Specialist

IT Support User Specialist I