MITER Brands

Customer Service Representative

MITER Brands

full-time

Posted on:

Location Type: Office

Location: Simi Valley • California • 🇺🇸 United States

Visit company website
✨ AI Apply
Apply

Salary

💰 $24 per hour

Job Level

JuniorMid-Level

About the role

  • Provide top-tier support via phone and email for warranty-related inquiries.
  • Reviewing and processing customer requests with accuracy and efficiency.
  • Scheduling field technicians for warranty repairs within your assigned region.
  • Managing customer accounts and ensuring satisfaction through proactive communication.
  • Handling payment transactions securely and professionally.
  • Collaborating with internal teams—field service, sales, plant management, and engineering—to resolve issues.
  • Prioritizing and expediting special requests to meet customer deadlines.
  • Maintaining a positive and flexible attitude in a fast-paced environment.
  • Performing clerical and administrative tasks as needed.

Requirements

  • A high school diploma or equivalent (some college coursework preferred)
  • 1–2 years of experience in customer service, preferably in manufacturing or building materials
  • Experience in window sales or millwork is a strong plus
  • Excellent communication and multitasking skills
  • Strong attention to detail and organizational abilities
  • A collaborative mindset and ability to work across departments
Benefits
  • Three comprehensive Medical plan options
  • Prescription
  • Dental
  • Vision
  • Company Paid Life Insurance
  • Voluntary Life Insurance
  • Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance
  • Company-paid Short-Term Disability
  • Company-paid Long-Term Disability
  • Paid time off (PTO), including Vacation, Personal, and paid Holidays
  • 401k retirement plan with company match
  • Employee Assistance Program
  • Teladoc
  • Legal Insurance
  • Identity Theft Protection
  • Pet Insurance
  • Team Member Discount Program
  • Tuition Reimbursement
  • Yearly Wellness Clinic

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer servicewarranty processingpayment transactionsschedulingclerical tasksadministrative tasks
Soft skills
communicationmultitaskingattention to detailorganizational abilitiescollaborative mindsetflexibilityproactive communication
Certifications
high school diplomaequivalent