MITER Brands

Technical Product Specialist

MITER Brands

full-time

Posted on:

Location Type: Office

Location: Harrisburg • Pennsylvania • 🇺🇸 United States

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Salary

💰 $67,711 - $84,000 per year

Job Level

Mid-LevelSenior

About the role

  • Develop a deep understanding of MITER Brands' products, including their features, benefits, and technical specifications.
  • Collaborate with product development, operations, sales, marketing, and customer support teams to ensure alignment and effective communication regarding product features and customer needs.
  • Provide technical product support and troubleshooting assistance to customers and internal teams.
  • Participate in product testing for both physical products and customer-facing systems, and in quality assurance processes, to ensure products meet customer expectations.
  • Help ensure product lines are equipped with appropriate technology and features to drive sales growth and profitability targets.
  • Stay informed on market requirements for current and future product lines through market research and Voice of the Customer (VOC) insights.
  • Collaborate with MITER University to create training programs for customers and MITER Team Members to educate them on product features, benefits, and advantages to increase their knowledge and improve customer experience.
  • Attend site visits and assist customers and field service representatives as a subject-matter expert on their respective needs, including troubleshooting and installation training.
  • Maintain an understanding of each product's cost structure and margin profile.
  • Monitor products through their life cycle, identifying opportunities and overcoming challenges with a focus on creativity and continuous improvement.

Requirements

  • A bachelor’s degree in business, marketing, or a related field is highly preferred; Equivalent and relevant experience (5+ years) in the residential window industry will be considered.
  • Preferred experience and knowledge in manufacturing, product management, pricing, sales, and marketing.
  • Ability to work independently and with a team in a high-growth environment.
  • Results-oriented, self-motivated individual experienced in cross-functional collaboration
  • Strong analytical skills, multi-tasking, and organization
  • High level of customer service focused on both internal and external partners
  • Strong proficiency in the MS Office Suite
  • Excellent presentation, written, and verbal communication skills.
  • Ability to travel occasionally domestically up to 15%.
Benefits
  • Three comprehensive Medical plan options
  • Prescription
  • Dental
  • Vision
  • Company Paid Life Insurance
  • Voluntary Life Insurance
  • Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance
  • Company-paid Short-Term Disability
  • Company-paid Long-Term Disability
  • Paid time off (PTO) and paid Holidays
  • 401 (k) retirement plan with company match
  • Employee Assistance Program
  • Teladoc
  • Legal Insurance
  • Identity Theft Protection
  • Pet Insurance
  • Team Member Discount Program
  • Tuition Reimbursement
  • Yearly Wellness Clinic

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
product managementpricingsalesmarketinganalytical skillstroubleshootingquality assurancemarket researchcustomer supporttraining program development
Soft skills
cross-functional collaborationresults-orientedself-motivatedorganizational skillscustomer servicecommunication skillspresentation skillsmulti-taskingindependent workteamwork