Customer Care Lead
MITER Brands
full-time
Posted on:
Location Type: Office
Location: Phoenix • Arizona • 🇺🇸 United States
Visit company websiteSalary
💰 $25 - $30 per hour
Job Level
Senior
About the role
- Lead and support the Customer Care team in daily operations, coaching, and performance management.
- Serve as the primary point of contact for escalated customer issues, ensuring timely and effective resolution.
- Monitor service metrics and KPIs to identify trends and opportunities for improvement.
- Collaborate with manufacturing, logistics, and sales teams to resolve customer concerns and improve processes.
- Develop and implement best practices to enhance customer satisfaction and team efficiency.
- Train new team members and support ongoing development initiatives.
- Maintain accurate records of customer interactions and resolutions.
Requirements
- 3+ years of experience in customer service, preferably in manufacturing or construction-related industries.
- Previous leadership or supervisory experience strongly preferred.
- Excellent communication, problem-solving, and organizational skills.
- Proficiency in CRM systems and Microsoft Office Suite.
- Ability to thrive in a fast-paced, team-oriented environment.
- High school diploma or equivalent required; associate or bachelor’s degree preferred.
Benefits
- Three comprehensive Medical plan options
- Prescription
- Dental
- Vision
- Company Paid Life Insurance
- Voluntary Life Insurance
- Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance
- Company-paid Short-Term Disability
- Company-paid Long-Term Disability
- Paid time off (PTO) and paid Holidays
- 401k retirement plan with company match
- Employee Assistance Program
- Teladoc
- Legal Insurance
- Identity Theft Protection
- Pet Insurance
- Team Member Discount Program
- Tuition Reimbursement
- Yearly Wellness Clinic
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceperformance managementservice metricsKPI monitoringbest practices developmenttrainingproblem-solvingorganizational skills
Soft skills
leadershipcommunicationteam-orientedcoaching
Certifications
high school diplomaassociate degreebachelor's degree