Dispatcher, Customer Service Representative

Mister Sparky

Dispatcher handling customer inquiries and scheduling service calls for an electrician team. Responsible for ensuring smooth operations and customer satisfaction through effective communication and organization.

Posted 7/28/2026full-timeAlabama, Alaska, Arizona, California, Colorado, Connecticut, Florida, Hawaii, Illinois, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Minnesota, Mississippi, Missouri, Montana, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming • 🇺🇸 United StatesJuniorMid-Level💰 $18 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in scheduling and dispatching, particularly with Service Titan, while ensuring efficient service delivery and high customer satisfaction. Strong organizational and communication skills are essential for managing customer interactions and administrative tasks effectively.

Highest-signal resume keywords

Scheduling And DispatchingService Titan ExperienceCustomer Service SkillsOrganizational AbilitiesInterpersonal Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

DispatchingSchedulingRecord KeepingCustomer Interaction ManagementService Coordination

Soft Skills

Communication SkillsInterpersonal SkillsMultitasking Abilities

Tools & Technologies

Service Titan

Certifications & Qualifications

High School Diploma

Industry Keywords

Electrical ServicesHome Services

About the role

Key responsibilities & impact

Answer incoming customer calls, emails, online forms, and inquiries from third-party apps promptly and courteously.
Provide accurate information about our services, pricing, and scheduling.
Schedule service appointments and manage the dispatch of electricians efficiently.
Coordinate with the service team to ensure timely and effective service delivery.
Handle customer complaints and issues, providing appropriate solutions and follow-up to ensure customer satisfaction.
Maintain accurate records of customer interactions, service schedules, and other essential data.
Collaborate with the management team to optimize service routes and schedules.
Assist in various administrative tasks as needed, including managing inventory.

Requirements

What you’ll need

High school diploma or equivalent
Proven experience in dispatching roles, minimum 2 years
Must have experience in scheduling and dispatching with Service Titan
Excellent communication and interpersonal skills
Strong organizational and multitasking abilities
Familiarity with the electrical services or home services industry is an advantage

Benefits

Comp & perks

Bonus based on performance
Competitive salary
Health insurance
Paid time off
401(k)
Employee assistance program
Professional development assistance
Referral program