Technical Support Specialist

Mirantus Health

Technical Support Specialist in a health-tech startup supporting B2B clients with product inquiries and onboarding processes. Collaborating with Product and Engineering to improve support infrastructure.

Posted 4/25/2026full-timeBerlin • 🇩🇪 GermanyMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

JavaKotlinPythonSQL

About the role

Key responsibilities & impact

Customer support: Respond to user inquiries about the product and assist with hardware installations
Customer feedback: Compile and relay important requests and recurring issues to Product & Engineering
Support our onboarding trainers during installations
Actively improve technical support and technical onboarding processes
Troubleshooting and problem resolution to minimize downtime and maximize performance
Configuration of software and hardware at HQ
Administrative tasks: device management, MDM

Requirements

What you’ll need

Enjoy helping customers and explaining technical issues clearly
Strong communication skills and a team-oriented mindset
Willingness to work in a dynamic startup environment and adapt flexibly to new challenges
Fluent German (for customer support)
Advantageous (not required): fluent Italian or French
Experience in technical support, IT support, or setting up hardware and software (e.g., devices, POS systems, clinical IT, etc.)
Basic understanding of networks (routers, IP addresses, LAN vs. WLAN)
Some experience in backend development (e.g., Python, Java, or Kotlin)
Basic knowledge of databases and SQL
Understanding of RESTful APIs
Experience with hardware integrations or local networks
Startup experience

Benefits

Comp & perks

Attractive compensation package and development opportunities
30 days paid vacation
Modern office in central Berlin
Significant scope to shape the role during an early growth phase
Close collaboration with Product, Engineering, and Onboarding
Visible impact on the scalability of our processes
Unique learning opportunity

ATS Keywords

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Hard Skills & Tools

technical supportIT supporthardware installationsbackend developmentPythonJavaKotlindatabasesSQLRESTful APIs

Soft Skills

strong communication skillsteam-oriented mindsetadaptabilitycustomer serviceproblem resolution