Mirantis

Support Engineer

• Proactively troubleshoot, detect, document, and resolve issues for private cloud deployments based on OpenStack, Kubernetes, and other cloud technologies.
• Reproduce customer issues in a lab, confirm bug reports, provide detailed information to the development team.
• Work closely with development teams: discuss customer issues, suggest improvements, fix product bugs, etc.
• Provide engineering support for product issue escalations.
• Take ownership of escalated critical customer issues and participate in troubleshooting sessions as needed.

Senior Technical Support Engineer, Kubernetes

Implementation Specialist

• Own the technical relationship with a small number of strategic customers (typically 5–8)
• Build a deep working knowledge of each customer’s architecture, use cases, internal platform strategy, and adjacent toolchain; maintain a living technical account plan for each
• Drive deeper product integration by identifying opportunities to expand Mirantis usage into new workloads, clusters, environments, and teams — and by working with the customer to remove the technical blockers that stand in the way
• Lead technical alignment between the customer’s engineering and platform teams and Mirantis Product and Engineering; translate customer requirements into credible product input and translate roadmap into customer-relevant guidance
• Run regular technical cadences — architecture reviews, upgrade planning sessions, roadmap briefings, and health checks — both remotely and on-site at customer locations
• Partner closely with Support on high-impact cases for your accounts, alerting duties and hush severity issues, providing account context, accelerating resolution, and closing the loop on recurring issues through product and operational improvements
• Advocate internally for the customer across Product, Engineering, Support, and Customer Success; ensure their voice is represented in roadmap, release, and prioritisation discussions
• Collaborate with the account team — Technical Account Manager, Account Executive, and Solutions Engineer — without duplicating their remit; the boundary is clear: they own commercial, delivery, and pre-sales; you own sustained technical depth post-sale
• Contribute back to internal enablement, reference architectures, and best-practice guidance so patterns learned in one account benefit the wider customer base

Principal Customer Engineer – Openstack, Kubernetes

Backend Engineer

• Design, architect, implement, review, and test frameworks, libraries, tools, and services primarily using Go.
• Participate in requirement, design, planning, and retrospective meetings as an integral part of an Agile software development team.
• Contribute to successful sprints by implementing items contributing to overall team goals.
• Act as a subject matter expert and evangelist within the company and broader community.
• Be an active maintainer of Mirantis projects by managing contributions and patches to open-source projects, reviewing submissions, and participating in design decisions.
• Participate in product discussions, influence the roadmap, and take ownership and responsibility over new projects to make them happen.
• Be the technical reference to external partners and in-house engineering teams, provide support by sharing knowledge and/or taking on the development effort.
• Contribute to testing via automation and test plan reviews to prevent bugs from entering the product and eliminate regressions, ensuring a quality product every build.
• Ensure that MSR continues to be a first-class and indispensable part of diverse customer solutions, working seamlessly with existing systems including popular orchestrators and other industry-standard components.

Senior Technical Support Engineer, Kubernetes

Principal Customer Engineer – Openstack, Kubernetes

Senior Software Engineer – Golang