Hub Success Engineer
Hugging Face
CloudJavaScriptNode.jsPythonTypeScript
Sustaining Engineer
Mirantis
full-time
Posted on:
Location Type: Remote
Location: Remote • Texas • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
CloudDockerGoKubernetesLinux
About the role
- Become an expert in Mirantis Cloud Native Platform technologies and customer deployment environments
- Research customers’ software patches requirements, design and develop features along with patch improvements in Golang for Mirantis Cloud Platform
- Create best-in-class help content and proactively perform audits for our publicly-facing knowledge management system
- Partner cross-functionally with product and solution experts to co-develop reference architecture content
- Apply advanced troubleshooting techniques (debug and diagnose) on critical, highly complex problems that span multiple layers of the technology stack
- Engage with the product engineering teams to resolve technical issues related to Docker/Kubernetes
- Build and maintain customer based reproducer environments for use by your team and other technical teams at Mirantis
- Reproduce customer issues and package bug reproducers for product engineering
- Diagnose and develop code-level fixes, apply patches, and re-package for customer test
- Drive deep technical post-mortems on behalf of customers
Requirements
- BS degree in Computer Science, Software Engineering or equivalent practical experience
- 3+ years of combined experience in Software Development, Technical Support or Sustaining Engineering experience
- Knowledge of Go programming language
- Knowledge of Kubernetes and Docker
- Experience in designing and implementing REST APIs
- Familiarity with Linux distributions (RHEL, CentOS, Ubuntu, and SLES)
- Demonstrated ability to perform code-level analysis of complex issue
- Extensive experience troubleshooting remote Linux system issues
Benefits
- Work with an established Silicon Valley leader in the cloud infrastructure industry.
- Work with exceptionally passionate, talented and engaging colleagues, helping Fortune 500 and Global 2000 customers implement next-generation cloud technologies.
- Be a part of cutting-edge, open-source innovation.
- Thrive in the high-energy environment of a young company where openness, collaboration, risk-taking, and continuous growth are valued.
- Professional development and training.
- Attend conferences and working groups.
- Customized workstation (macOS, Windows).
- A competitive compensation package with strong benefits plan and stock options.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
GolangKubernetesDockerREST APIsLinuxRHELCentOSUbuntuSLEStroubleshooting
Soft skills
advanced troubleshootingcross-functional collaborationproblem-solvingcommunicationtechnical support
Certifications
BS degree in Computer ScienceBS degree in Software Engineering
