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Universal Banker, Intermediate
Minnwest BankIntermediate Universal Banker providing professional customer service and banking solutions at Minnwest Bank branches. Responsibilities include handling transactions, account inquiries, and cross-selling products.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service and cash handling, with a strong understanding of banking transactions and compliance with regulations. Capable of effectively managing customer inquiries and promoting bank products to meet client needs.
Highest-signal resume keywords
Customer Service ExperienceCash Handling SkillsKnowledge of Banking RegulationsAccount ManagementEffective Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Teller TransactionsCash Drawer BalancingFraud DetectionAccount Openings and ClosingsMathematical Skills
Soft Skills
Organizational SkillsTime ManagementProfessional CommunicationMulti-taskingWillingness to Learn
Certifications & Qualifications
High School DiplomaAssociate Degree (Preferred)
Industry Keywords
Banking PoliciesCustomer Banking NeedsMinnwest Bank ProceduresFiduciary Account TrainingConsumer and Business Accounts
About the role
Key responsibilities & impact- Provide prompt, courteous and quality customer service to support customers’ banking needs by completing a variety of teller transactions
- Execute financial transactions as requested, recognizing red flags regarding fraud and scams
- Complete teller functions including but not limited to receiving checks and cash for deposits, verifying cash and endorsements, issuing receipts, cashier’s checks, cashing checks and paying out funds on upon verification of signature and balance, balancing of cash drawer and maintaining established cash level
- Assist customers with account changes or inquiries as well as any issues or questions
- Maintain knowledge of, identify and recommend bank products and services to fulfill customer needs
- Comply with Minnwest Bank policies and procedures as well as state and federal banking laws and regulations
- Travel to various branches to provide staffing coverage due to unexpected illnesses, etc. and occasional travel to the Minnwest Bank Training Center in Eagan, MN for Universal Banker Training
Requirements
What you’ll need- High school diploma
- 1 year of cash handling and customer service experience or successful completion business and fiduciary account training
- Basic reading, writing and mathematical skills
- Ability to communicate with customers and coworkers in a clear, effective and professional manner
- Willing to continuously learn and grow within the organization
- 1 to 2 years of consumer and business account openings, closings, and maintenance (preferred)
- 2-year associate degree (preferred)
- Ability to multi-task, be organized, effective time management skills, and ability to communicate with customers in a professional manner (preferred)
Benefits
Comp & perks- Comprehensive Medical, Vision and Dental Insurance
- Retirement savings including 401(k) with Employer Match and Employee Stock Ownership Plan (ESOP)
- Paid Holidays and Competitive Paid Vacation Days
- Paid Parental Leave
- Short- and Long-Term Disability
- Life, Critical Illness, and Accidental Insurance
- Tuition Reimbursement and Career Development Opportunities
- Employee Assistance Program (EAP)
- Paid Time Off to volunteer in your community
- Opportunities to connect with others through our diversity and inclusion focused Employee Resource Group