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IT Infrastructure Engineer
Minnesota LawyerIT Infrastructure Engineer supporting courtroom and office workstations and network infrastructure in Minnesota. Responsible for troubleshooting, installations, and user training both remotely and on-site.
Tech Stack
Tools & technologiesCyber Security
About the role
Key responsibilities & impact- Provide technical and customer service support for district courtroom and office workstations, mobile devices, network infrastructure, AV infrastructure and district production servers both remotely and on-site.
- Analyze, troubleshoot, and resolve IT Service Desk tickets, AV systems, telephone calls, and support request emails while maintaining a high standard of customer service.
- Install, maintain, upgrade, configure, monitor, patch, and secure District IT equipment.
- Consult and collaborate with local, district, state, and other court customers on technology innovation and improvement projects.
- Provide personalized training on courtroom and office technology hardware, software, and AV systems, both in person and remotely.
- Deploy, manage, and inventory standard workstations, software applications, storage and backup systems, and server configurations; create documentation and manage identity and access.
- Track, document, organize, locate, and inventory IT assets per Branch financial policies.
Requirements
What you’ll need- Valid Driver's license and reliable transportation as travel to Seventh District locations is required
- High School Diploma required; a 2-year college degree in a technology-related field is preferred.
- Minimum of 5 years of IT experience.
- Knowledge of network troubleshooting, hardware and software troubleshooting, and ticketing system experience; strong customer service skills required.
- Scripting and task automation skills.
- Intermediate computer networking concepts.
- Excellent customer service skills.
- Cybersecurity training or awareness.
- Experience with centralized computer management tools (e.g., SCCM).
- IT industry recognized credentials or certifications.
Benefits
Comp & perks- Health and wellness benefits
- Enhanced fertility benefits
- Short- and long-term disability
- Pension
- Paid parental leave
- Tuition reimbursement
- Public Service Loan Forgiveness program
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
network troubleshootinghardware troubleshootingsoftware troubleshootingscriptingtask automationcomputer networking conceptsAV systems supportIT Service Deskinstallation and configuration of IT equipmentidentity and access management
Soft Skills
customer serviceconsultationcollaborationtrainingdocumentationorganizationproblem-solvingcommunicationattention to detailadaptability
Certifications
IT industry recognized credentialscybersecurity training