Salesforce Engagement Lead – Business Analysis, Project Management

mindZvue

Salesforce Engagement Lead for mindZvue managing business analysis and project delivery in Salesforce initiatives. Experience with client-facing discovery, leading teams, and delivering AI-enhanced solutions.

Posted 7/23/2026full-timePune • 🇮🇳 IndiaSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in Salesforce Business Analysis, including solution design, project management, and stakeholder engagement. Proficient in leading teams, managing complex projects, and utilizing AI tools for requirement analysis and documentation.

Highest-signal resume keywords

Salesforce Business Analyst ExperienceProject Management SkillsSalesforce Business Analyst CertificationAgile Methodology (Scrum)Business Process Modeling

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Salesforce ConfigurationRequirement ElicitationDocumentation StandardsUser Acceptance Testing (UAT)Process FlowsUser JourneysSolution BlueprintsRAID ManagementEstimationResource Planning

Soft Skills

LeadershipInfluencing StakeholdersPresentation SkillsNegotiation SkillsExecutive Communication

Tools & Technologies

JiraSmartsheetAI ToolsAgentforceGenAI

Certifications & Qualifications

Salesforce Business Analyst CertificationPMPPRINCE2CSMSAFe

Industry Keywords

SalesforceCRMConsultingSolution DesignChange Management

Tech Stack

Tools & technologies

CloudPMP

About the role

Key responsibilities & impact

Lead business discovery, requirement definition, and solution design workshops across complex Salesforce initiatives (Sales, Service, Experience, and Revenue Cloud)
Own end-to-end solution definition — BRDs, FSDs, process flows, user journeys, and solution blueprints — ensuring alignment between business goals and technical delivery
Act as the solution owner and trusted advisor for client stakeholders from discovery through adoption
Use AI tools to accelerate requirement analysis, user-story generation, and UAT planning — and coach the team to do the same
Plan and manage project scope, sprint cadence, budgets, and timelines across parallel workstreams
Run Agile (Scrum) ceremonies, backlog grooming, sprint planning, and status governance with clients and internal leadership
Proactively manage risks, dependencies, change requests, and escalations — protecting both client outcomes and mindZvue commercial health
Drive UAT strategy, go-live readiness, and adoption/change management
Lead and mentor a team of Business Analysts and delivery team members — goal setting, feedback, and career growth conversations
Build delivery standards, templates, and reusable assets that raise the bar across the practice

Requirements

What you’ll need

6+ years of experience as a Salesforce Business Analyst / CRM Consultant, with at least 2 years managing projects or workstreams
Proven success leading client-facing discovery and solutioning on mid-to-large Salesforce implementations
Prior experience in a consulting / SI partner environment is highly preferred
Deep knowledge of Salesforce platform capabilities and best practices; hands-on configuration experience (objects, automation, security)
Strong command of business process modeling, requirement elicitation, and documentation standards
Practical project management skills — estimation, resource planning, RAID management, and status reporting (Jira, Smartsheet, or similar)
Comfort with AI-assisted analysis and documentation tools; genuine curiosity about Agentforce and GenAI use cases
Demonstrated ability to lead teams, influence senior stakeholders, and drive decisions without formal authority
Excellent presentation, negotiation, and executive-communication skills
Salesforce Business Analyst Certification (Must Have)
PMP / PRINCE2 / CSM / SAFe or Salesforce Administrator certifications are a strong plus

Benefits

Comp & perks

Hybrid Work Model — 3 days Work From Office + 2 days Work From Home per week
AI Tooling for Everyone — AI-assisted development tools, and internal AI platforms as part of your daily toolkit
Meal Card — ₹3,000 per month
Paid Time Off (PTO) — 22 days annually
Monthly Wellness + Phone Reimbursement — ₹2,000 per month
Women's Wellness Leave — 1 paid leave per quarter for self-care
Comprehensive Health Insurance — Corporate + Parental coverage
A culture that truly values learning, inclusion, flexibility, and well-being