mindsquare AG

Service Lead, Salesforce

mindsquare AG

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Senior

Tech Stack

Cloud

About the role

  • You manage multiple Salesforce clients holistically at a strategic level and drive the targeted evolution of their system and process landscapes.
  • Independently identify growth potential and derive concrete measures to further develop sales, service, and marketing processes.
  • Advise decision-makers at the C-level as a trusted partner, with a clear focus on business impact, scalability, and sustainable value creation.
  • Take ownership of developing customer accounts and expanding long-term, partnership-based relationships.
  • Provide subject-matter leadership for consultants and actively promote knowledge transfer and team development.
  • Actively contribute to and strategically expand our Managed Services area.

Requirements

  • Several years of experience in Salesforce consulting or in comparable roles with direct client responsibility.
  • Professional experience advising and supporting C-level stakeholders and building trusted, long-term client relationships.
  • Strong Salesforce knowledge, ideally with certifications in Sales Cloud or Service Cloud.
  • Ability to understand complex requirements, evaluate them strategically, and translate them into scalable, business-oriented solutions.
Benefits
  • Work–life balance: remote work, flexible working hours, various sabbatical options, coworking access.
  • Compensation & additional offerings: structured and transparent career model, employee discounts, bike leasing, company car option, pension plan.
  • Professional & personal development: intensive onboarding, personal mentor, training opportunities such as leadership programs, individual coaching, and more.
  • Health & well-being: sports programs, meditation and relaxation room, psychological counseling, occupational health management.
  • Culture & team spirit: regular events and trips, internal communities, periodic employee surveys.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SalesforceSales CloudService Cloudprocess developmentsales processservice processmarketing processstrategic evaluationbusiness-oriented solutions
Soft Skills
relationship managementadvising C-level stakeholderstrusted partnershipknowledge transferteam developmentownershipstrategic thinking
Certifications
Salesforce certificationSales Cloud certificationService Cloud certification