Service Lead, Salesforce

mindsquare AG

Managing Service Lead Salesforce shaping solutions and developing customer business models for mindsquare AG. Leading strategic growth and managing Salesforce ecosystems.

Posted 4/13/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

You manage multiple Salesforce clients holistically at a strategic level and drive the targeted evolution of their system and process landscapes.
Independently identify growth potential and derive concrete measures to further develop sales, service, and marketing processes.
Advise decision-makers at the C-level as a trusted partner, with a clear focus on business impact, scalability, and sustainable value creation.
Take ownership of developing customer accounts and expanding long-term, partnership-based relationships.
Provide subject-matter leadership for consultants and actively promote knowledge transfer and team development.
Actively contribute to and strategically expand our Managed Services area.

Requirements

What you’ll need

Several years of experience in Salesforce consulting or in comparable roles with direct client responsibility.
Professional experience advising and supporting C-level stakeholders and building trusted, long-term client relationships.
Strong Salesforce knowledge, ideally with certifications in Sales Cloud or Service Cloud.
Ability to understand complex requirements, evaluate them strategically, and translate them into scalable, business-oriented solutions.

Benefits

Comp & perks

Work–life balance: remote work, flexible working hours, various sabbatical options, coworking access.
Compensation & additional offerings: structured and transparent career model, employee discounts, bike leasing, company car option, pension plan.
Professional & personal development: intensive onboarding, personal mentor, training opportunities such as leadership programs, individual coaching, and more.
Health & well-being: sports programs, meditation and relaxation room, psychological counseling, occupational health management.
Culture & team spirit: regular events and trips, internal communities, periodic employee surveys.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SalesforceSales CloudService Cloudprocess developmentsales processservice processmarketing processstrategic evaluationbusiness-oriented solutions

Soft Skills

relationship managementadvising C-level stakeholderstrusted partnershipknowledge transferteam developmentownershipstrategic thinking

Certifications

Salesforce certificationSales Cloud certificationService Cloud certification