Intake Support Specialist

MindSet

Intake Support Specialist assisting clients with Social Security Disability applications by managing calls and tracking leads. Requires administrative experience and strong communication skills.

Posted 5/2/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $15 - $18 per hourWebsite

About the role

Key responsibilities & impact

Handle all incoming corrections-related calls and manage ongoing tasks
Process and manage all leads, ensuring timely follow-ups
Monitor systems for client release dates and take appropriate action
Schedule and coordinate calls, assigning them to intake specialists as needed
Make contact with leads upon their release date and address any additional needs they may have
Send information to an intake specialist for application filing once contact is made with a client
Oversee all existing tasks related to client needs
Perform other tasks as required to support the needs of clients effectively

Requirements

What you’ll need

Proven experience in an administrative role
Excellent verbal and written communication skills
Ability to manage a fast-paced work environment
Strong interpersonal skills and a friendly, approachable demeanor
Proficiency in Google Workspace
Ability to multitask and prioritize tasks effectively
Reliable internet connection for remote work
High school diploma or equivalent

Benefits

Comp & perks

Remote first policy
Large responsibility from the start
The ability to ascend within the company
A team of creative, transparent entrepreneurs driven to accomplish our mission

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

administrative experiencemultitaskingtask prioritizationclient management

Soft Skills

verbal communicationwritten communicationinterpersonal skillsfriendly demeanorapproachability

Certifications

high school diploma