Medication Line Specialist

Mindpath Health

Medication Line Specialist supporting patients and clinicians with medication access and adherence at Mindpath Health, a mental health services provider. Remote patient support across medication inquiries, refills, prior authorizations, and crisis-related needs.

Posted 8/14/2026full-timeRemote • Arizona, Texas • 🇺🇸 United StatesJunior💰 $18 - $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in medication management, including reconciliation and adherence support, while effectively communicating with patients and healthcare professionals. Proficient in using electronic health records and familiar with SBAR documentation to ensure accurate and timely patient interactions.

Highest-signal resume keywords

Certified Medical Assistant (CMA)Medication Therapy ManagementElectronic Health Records (EHR)SBAR DocumentationPharmacology Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medication ReconciliationPrior Authorization ProcessesPrescription Refill ManagementCrisis Response ProtocolsPatient Education

Soft Skills

EmpathyInterpersonal SkillsCommunication SkillsOrganizational SkillsTime Management

Tools & Technologies

Healthcare Software

Certifications & Qualifications

Certified Medical Assistant (CMA)

Industry Keywords

Pharmacy TechnicianEMT-BInsurance AuthorizationPatient Care CoordinationIntegrated Care Delivery

About the role

Key responsibilities & impact

Serve as a primary contact for patients regarding medication inquiries, triaging calls, portal messages, and internal requests with empathy and urgency
Support clinicians in managing medication therapies, including reconciliation and adherence support
Coordinate follow-up appointments with clinicians and front office teams to maintain continuity of care
Facilitate prior authorizations by gathering documentation, completing forms, and communicating with payers and pharmacies
Monitor and triage clinician inboxes during absences, resolving routine matters and escalating urgent issues appropriately
Identify barriers to medication access and collaborate with clinicians, pharmacies, and insurers to find solutions
Educate patients on refill policies, side effects, and treatment-plan adherence
Document all interactions using SBAR in a timely and accurate manner
Collaborate with clinicians, pharmacists, and third-party partners to support integrated care delivery
Use de-escalation techniques to support emotionally distressed patients and assist with crisis response protocols when needed
Participate in special projects and perform additional duties as assigned

Requirements

What you’ll need

1+ year of experience as a Certified Medical Assistant (CMA), EMT-B, or Pharmacy Technician
1+ year of experience managing prescription refill requests
Excellent written and verbal communication with a strong customer service mindset
Working knowledge of pharmacology, medication therapies, and insurance authorization processes
Familiarity with SBAR documentation and communication standards
Proficiency with electronic health records (EHR) and healthcare software
Strong interpersonal skills with patients, clinicians, and external partners
Ability to de-escalate difficult situations and maintain a calm, supportive environment
Exceptional organizational and time management skills with the ability to prioritize effectively in a fast-paced setting

Benefits

Comp & perks

Medical, Dental, and Vision coverage
Employee Assistance Program (EAP)
Life & Long-Term Disability Insurance
401(k) with employer match
Paid time off starting at 15 days per year
Paid parental leave
Tuition reimbursement