Work with users across MindMed to analyze and capture stakeholder needs, understand and evaluate relevant technology options, and apply advanced decision-making strategies to develop innovative system solutions
Maintain user access, roles, and rights, and implement appropriate controls and audits
Audit systems for compliance with internal and external standards
Configure and maintain Vault environments, including workflows, document types, lifecycles, and metadata
Identify and implement process improvements through automation, new features, or configuration change
Maintain system integrity, including monitoring integrations, scheduled scripts, and system logs
Assist with Computer Systems Validation activities include development, review and execution of user requirements, validation plans, protocols, and reports
Monitor system performance and troubleshoot issues to ensure uptime and reliability
Ensure adherence to GxP, FDA 21 CFR Part 11, and other regulatory requirements
Train end-users and create documentation for system processes and best practices
Collaborate with IT and business teams to integrate Veeva Vault with other enterprise systems
Act as the Veeva Vault SME to evaluate system upgrades, patches, and new feature deployments
Identify opportunities to optimize workflows and improve user experience
Stay current with Veeva Vault updates and industry best practices

Requirements

Bachelor’s degree in Computer Science, Information Technology, or related field
5+ years with life sciences regulatory requirements (GxP, Part 11)
5+ years of experience administering Veeva Vault systems including Vault CRM, MedComs, Promomats, Quality Docs, and QMS
Extensive experience with Veeva Vault configuration and administration. Veeva Vault Platform and CRM Administrator Certification preferred
Able to establish effective working relationships with various levels in the organization and has the influence to drive team players to action and commitment
Excellent interpersonal and problem-solving skills
Strong relationship building and communication skills
Ability to manage multiple priorities in a fast-paced environment

Benefits

100% paid health benefits including Medical, Dental and Vision for you and your dependents
401(k) program with company match and immediate vesting
Flexible time off
Generous parental leave and some fun fringe perks!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

system solutions developmentuser access managementsystem auditingprocess automationsystem performance monitoringtroubleshootingworkflow configurationdocument managementuser requirements developmentvalidation plans execution

Soft skills

interpersonal skillsproblem-solving skillsrelationship buildingcommunication skillsinfluenceteam collaborationtime managementadaptabilitycommitmentorganizational skills

Certifications

Veeva Vault Platform Administrator CertificationVeeva Vault CRM Administrator Certification