Support Technician – Engineering Analysis

Milsoft Utility Solutions

EA Support Technician providing technical support for Milsoft customers, handling troubleshooting and maintenance in a 24/7 environment. Responsible for customer interactions and resolving technical inquiries remotely.

Posted 7/2/2026full-timeRemote • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Lua

About the role

Key responsibilities & impact

An EA Support Technician is responsible for providing frontline technical support services to Milsoft customers, including installation, troubleshooting, problem resolution, and maintenance in a 24/7 support environment
Phone, email, and remote connection software are utilized to resolve customer issues and achieve customer satisfaction
The position will require some travel and after-hours on-call support time
Directly resolves technical support inquiries through remote troubleshooting and diagnostics to ensure that all EA products and services function properly
Advises customers on system settings and configurations that favorably impact software performance and user experience
Must be able to turn customer concerns and requests into detailed tickets, including reproduction steps, for action by the Development team
Translate complex operational and system processes into clear instructions and/or explanations as knowledge articles
Document all customer interactions in a support ticketing system
Adapt to new technologies and changes in software functionality through continuous product release cycles
Upholds, safeguards, and promotes Milsoft’s values and philosophy relating particularly to ethics, integrity, and corporate responsibility
Any other duties that may be necessary or assigned from time to time. Such additional duties will not normally change the scope of the job

Requirements

What you’ll need

Bachelor’s degree in Electrical Engineering or equivalent work experience
Prior experience in the electric utility field is preferred
Knowledge of Microsoft server/client operating systems, network architecture, and components
Experience with Lua scripting is a plus
Must be able to effectively communicate with customers, both verbally and in writing
Able to adapt and learn new technologies and retain knowledge for future applications

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Milsoft Utility Solutions Website LinkedIn All Job Openings 51 - 200 employees Founded 1989 🤝 B2B ☁️ SaaS ⚡ Energy B2B
SaaS
Energy Milsoft Utility Solutions is a software company that provides integrated engineering, operations, outage management, and customer information systems for utility providers. Their platform includes GIS and field engineering tools, outage and storm management, contingency and engineering analysis, enterprise accounting and utility billing (CIS), meter data management/AMI support, work and financial management, and communications solutions such as IVR and automated customer service. Milsoft offers both on-premise and hosted solutions and integrates with best-of-breed partners to help utilities plan, operate, and communicate with customers more reliably and efficiently. Support Technician – Engineering Analysis Job not on LinkedIn 🔥 1 hour ago 🤠 Texas – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer Lua Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
An EA Support Technician is responsible for providing frontline technical support services to Milsoft customers, including installation, troubleshooting, problem resolution, and maintenance in a 24/7 support environment
Phone, email, and remote connection software are utilized to resolve customer issues and achieve customer satisfaction
The position will require some travel and after-hours on-call support time
Directly resolves technical support inquiries through remote troubleshooting and diagnostics to ensure that all EA products and services function properly
Advises customers on system settings and configurations that favorably impact software performance and user experience
Must be able to turn customer concerns and requests into detailed tickets, including reproduction steps, for action by the Development team
Translate complex operational and system processes into clear instructions and/or explanations as knowledge articles
Document all customer interactions in a support ticketing system
Adapt to new technologies and changes in software functionality through continuous product release cycles
Upholds, safeguards, and promotes Milsoft’s values and philosophy relating particularly to ethics, integrity, and corporate responsibility
Any other duties that may be necessary or assigned from time to time. Such additional duties will not normally change the scope of the job 🎯 Requirements
Bachelor’s degree in Electrical Engineering or equivalent work experience
Prior experience in the electric utility field is preferred
Knowledge of Microsoft server/client operating systems, network architecture, and components
Experience with Lua scripting is a plus
Must be able to effectively communicate with customers, both verbally and in writing
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Hard Skills & Tools

Technical SupportTroubleshootingDocumentationSystem ConfigurationNetwork ArchitectureRemote DiagnosticsCustomer InteractionTicketing SystemSoftware Performance OptimizationKnowledge Article Creation

Soft Skills

Effective CommunicationAdaptabilityCustomer Satisfaction Focus