Support Technician – Outage Management System

Milsoft Utility Solutions

OMS Support Technician providing technical support services to Milsoft customers in a 24/7 support environment. Involves installation, troubleshooting, and maintenance of OMS products.

Posted 4/17/2026full-timeRemote • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

AndroidiOSSQL

About the role

Key responsibilities & impact

An OMS Support Technician is responsible for providing frontline technical support services to Milsoft customers, including installation, troubleshooting, problem resolution, and maintenance in a 24/7 support environment.
Phone, email, and remote connection software are utilized to resolve customer issues and achieve customer satisfaction.
The position will require some travel and after-hours on-call support time.
Directly resolves technical support inquiries through remote troubleshooting and diagnostics to ensure that all OMS products and services function properly
Advises customers on system settings and configurations that favorably impact software performance and user experience
Must be able to turn customer concerns and requests into detailed tickets, including reproduction steps, for action by the Development team
Translate operational and system processes into clear instructions and/or explanations as knowledge articles
Document all customer interactions in a support ticketing system
Adapt to new technologies and changes in software functionality through continuous product release cycles
Maintains regular, consistent, and professional attendance, punctuality, personal appearance, and adherence to relevant health and safety procedures
Upholds, safeguards, and promotes Milsoft’s values and philosophy relating particularly to ethics, integrity, and corporate responsibility.

Requirements

What you’ll need

Bachelor's Degree in Computer Science or Information Technology preferred
Knowledge of Microsoft server/client operating systems, network architecture, and components
Experience with understanding SQL statements and creating SQL queries for data management
Proficiency with mobile application deployment for both Android and iOS devices
Familiarity with MultiSpeak or CIM standards for utility data integration is preferred
Excellent communication skills, both verbal and written
Extremely well-developed interpersonal and citizenship skills; ability to get along with diverse personalities and to handle varied situations with tact and maturity; self-starter and motivated to learn

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Milsoft Utility Solutions Website LinkedIn All Job Openings 51 - 200 employees Founded 1989 🤝 B2B ☁️ SaaS ⚡ Energy B2B
SaaS
Energy Milsoft Utility Solutions is a software company that provides integrated engineering, operations, outage management, and customer information systems for utility providers. Their platform includes GIS and field engineering tools, outage and storm management, contingency and engineering analysis, enterprise accounting and utility billing (CIS), meter data management/AMI support, work and financial management, and communications solutions such as IVR and automated customer service. Milsoft offers both on-premise and hosted solutions and integrates with best-of-breed partners to help utilities plan, operate, and communicate with customers more reliably and efficiently. Support Technician – Outage Management System Job not on LinkedIn 🔥 45 minutes ago 🤠 Texas – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer Android iOS SQL Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
An OMS Support Technician is responsible for providing frontline technical support services to Milsoft customers, including installation, troubleshooting, problem resolution, and maintenance in a 24/7 support environment.
Phone, email, and remote connection software are utilized to resolve customer issues and achieve customer satisfaction.
The position will require some travel and after-hours on-call support time.
Directly resolves technical support inquiries through remote troubleshooting and diagnostics to ensure that all OMS products and services function properly
Advises customers on system settings and configurations that favorably impact software performance and user experience
Must be able to turn customer concerns and requests into detailed tickets, including reproduction steps, for action by the Development team
Translate operational and system processes into clear instructions and/or explanations as knowledge articles
Document all customer interactions in a support ticketing system
Adapt to new technologies and changes in software functionality through continuous product release cycles
Maintains regular, consistent, and professional attendance, punctuality, personal appearance, and adherence to relevant health and safety procedures
Upholds, safeguards, and promotes Milsoft’s values and philosophy relating particularly to ethics, integrity, and corporate responsibility. 🎯 Requirements
Bachelor's Degree in Computer Science or Information Technology preferred
Knowledge of Microsoft server/client operating systems, network architecture, and components
Experience with understanding SQL statements and creating SQL queries for data management
Proficiency with mobile application deployment for both Android and iOS devices
Familiarity with MultiSpeak or CIM standards for utility data integration is preferred
Excellent communication skills, both verbal and written
Extremely well-developed interpersonal and citizenship skills; ability to get along with diverse personalities and to handle varied situations with tact and maturity; self-starter and motivated to learn Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Salesforce Support Developer 🔥 6 hours ago Leidos 10,000+ employees 🔒 Cybersecurity 🔬 Science Website LinkedIn All Job Openings Salesforce Support Developer supporting user productivity, security, and development of a custom Salesforce platform at Leidos. Provide operational support for ongoing user issues and assist in applications modifications. 🇺🇸 United States – Remote 💵 $69.5k - $125.7k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 📞 Support Engineer 🦅 H1B Visa Sponsor Cloud Support Technician 🔥 8 hours ago Managed Solution 51 - 200 🏢 Enterprise ☁️ SaaS Website LinkedIn All Job Openings Cloud Support Technician serving as the primary support for Microsoft 365 and Azure cloud issues. Managing ticket triage, resolution, and escalation for customer environments. 🇺🇸 United States – Remote 💵 $26 - $28 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level 📞 Support Engineer Azure Cloud Cyber Security Systems Support Engineer 🔥 9 hours ago Ready Computing 51 - 200 🏛️ Government ☁️ SaaS Website LinkedIn All Job Openings Systems Support Engineer managing support and maintenance of IT systems for healthcare and enterprise solutions. Requires troubleshooting and problem resolution in cloud platforms and networking protocols. 🇺🇸 United States – Remote 💵 $66k - $80k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer 🦅 H1B Visa Sponsor Select Presale – Sales Support Analyst 🔥 11 hours ago The Cigna Group 10,000+ employees ⚕️ Healthcare Insurance 💊 Pharmaceuticals Website LinkedIn All Job Openings Presale Support Analyst preparing medical, dental, and vision quotes for Cigna Healthcare. Collaborating with Sales leads and managing the RFP process in the U500 Business Segment. 🇺🇸 United States – Remote 💵 $26 - $40 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer SFDC Laboratory Client Support Technician – Client Services 🔥 17 hours ago ARUP Laboratories 1001 - 5000 🧬 Biotechnology 🤝 B2B 📚 Education Website LinkedIn All Job Openings Lab Client Support Technician providing technical support for ARUP Laboratories. Handling client communications regarding specimen information and laboratory procedures. 🇺🇸 United States – Remote 💵 $18 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer 🦅 H1B Visa Sponsor View More Support Engineer Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

SQLSQL queriesmobile application deploymentAndroidiOSnetwork architectureMicrosoft server operating systemsMicrosoft client operating systemstroubleshootingproblem resolution

Soft Skills

communication skillsinterpersonal skillscitizenship skillstactmaturityself-startermotivated to learncustomer satisfactionadaptabilityprofessionalism

Certifications

Bachelor's Degree in Computer ScienceBachelor's Degree in Information Technology