HR Service Supervisor

Milliman

HR Service Supervisor managing HR operations and team performance in India. Ensuring high-quality service delivery to internal APAC customers and implementing process improvements.

Posted 6/17/2026full-timeRemote • 🇮🇳 IndiaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Manage, mentor, and develop a team of HR Service Associates, providing guidance and support to ensure high performance and professional growth
Oversee the day-to-day operations of the HR Service Team in India, ensuring timely and accurate responses to customer inquiries and requests
Identify opportunities to enhance service delivery, streamline processes, and improve HR system data
Implement best practices to increase efficiency and effectiveness
Ensure consistent application of HR policies and procedures
Handle escalated employee issues and complex inquiries
Partner with the HRIS team to ensure the accuracy and integrity of HR data in the HR information system
Oversee data entry and record-keeping processes, as well as manage various data audits
Develop and deliver training programs for HR Service Team staff
Establish and monitor key performance indicators (KPIs) to evaluate the effectiveness of the HR Service Team

Requirements

What you’ll need

Bachelor’s degree in human resources, Business Administration, or a related field
Minimum of 5 years of HR experience, with at least 2 years in a supervisory or managerial role
Experience in a service center environment is highly desirable
Ability to work a split shift including U.S. morning hours
Strong leadership and team management skills
Excellent communication and interpersonal skills
Experience using Human Capital Management (HCM) systems and Microsoft Office Suite
In-depth knowledge of HR policies, procedures, and best practices
Strong problem-solving and decision-making skills
Ability to handle confidential information with discretion
Project management skills and experience in process improvement initiatives
Customer-focused with a commitment to providing high-quality service
Detail-oriented and highly organized
Adaptable and able to thrive in a fast-paced environment

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development opportunities

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Human Capital Management (HCM) systemsdata entryrecord-keepingdata auditsprocess improvementproject managementHR policiesHR proceduresservice deliverykey performance indicators (KPIs)

Soft Skills

leadershipteam managementcommunicationinterpersonal skillsproblem-solvingdecision-makingconfidentialitycustomer-focuseddetail-orientedadaptability

Certifications

Bachelor’s degree in human resourcesBachelor’s degree in Business Administration