Customer Service Quality Assurance Analyst – IntelliScript

Milliman

Quality Assurance Analyst conducting peer reviews of FCRA dispute cases at IntelliScript. Ensuring compliance and accuracy across multiple operations and supporting continuous improvement efforts.

Posted 6/16/2026full-timeBrookfield • Wisconsin • 🇺🇸 United StatesMid-LevelSenior💰 $59,200 - $109,020 per yearWebsite

About the role

Key responsibilities & impact

Conduct end-to-end peer reviews of FCRA dispute cases across the full lifecycle to ensure accuracy, completeness, timeliness, and compliance
Review case files, documentation, correspondence, and deliverables sent to data furnishers and consumers to ensure quality and alignment with internal policies and regulatory requirements
Identify errors, inconsistencies, missing information, and potential compliance or operational risks within dispute handling processes
Evaluate dispute handling activities to identify gaps in policies, procedures, controls, and execution
Analyze quality review trends and root causes, and recommend improvements to strengthen processes and reduce risk
Partner with cross-functional teams to communicate findings, support remediation efforts, and drive continuous improvement
Maintain accurate quality review records, reports, and audit documentation to support oversight and accountability
Support training, coaching, and quality standards by sharing feedback, best practices, and recurring themes

Requirements

What you’ll need

High school diploma or GED required
Intermediate proficiency in Microsoft Word, Excel, and Outlook
Minimum of 5 years of working in operations and/or auditing
Strong analytical capability with the ability to break complex workflows and datasets into actionable requirements for engineering
Experience in quality assurance, compliance, operations, auditing, or a related function.
Strong attention to detail and the ability to review work thoroughly, accurately, and consistently.
Strong analytical and problem-solving skills, with the ability to identify issues and recommend practical solutions.
Sound judgment and the ability to recognize, assess, and escalate risk when appropriate.
Clear written and verbal communication skills, including the ability to deliver constructive feedback effectively.
Ability to interpret policies, follow established procedures, and evaluate work against defined standards.
Strong organizational skills and the ability to manage multiple priorities in a deadline-driven environment.
A collaborative and professional approach, with a strong commitment to accuracy, accountability, and continuous improvement.

Benefits

Comp & perks

Medical, Dental and Vision – Coverage for employees, dependents, and domestic partners
Employee Assistance Program (EAP) – Confidential support for personal and work-related challenges
401(k) Plan – Includes a company matching program and profit-sharing contributions
Discretionary Bonus Program – Recognizing employee contributions
Flexible Spending Accounts (FSA) – Pre-tax savings for dependent care, transportation, and eligible medical expenses
Paid Time Off (PTO) – Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis.
Holidays – A minimum of 10 paid holidays per year
Family Building Benefits – Includes adoption and fertility assistance
Paid Parental Leave – Up to 12 weeks of paid leave for employees who meet eligibility criteria
Life Insurance & AD&D – 100% of premiums covered by Milliman
Short-Term and Long-Term Disability – Fully paid by Milliman

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

quality assurancecomplianceauditingoperationsdata analysisworkflow analysisrisk assessmentreportingdocumentation reviewprocess improvement

Soft Skills

analytical skillsattention to detailproblem-solvingjudgmentcommunication skillsorganizational skillscollaborationaccountabilitycontinuous improvementfeedback delivery

Certifications

high school diplomaGED