Client Success Manager, MedInsight

Milliman

Client Success Manager supporting healthcare organizations with MedInsight’s analytics platform. Coordinating client operations, data analysis, engineering support, and actionable healthcare insights.

Posted 8/13/2026full-timeRemote • Texas, Washington • 🇮🇳 India, 🇺🇸 United StatesMid-LevelSenior💰 $78,800 - $145,130 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in data analytics and healthcare operations, with a strong focus on client engagement, project management, and data-driven decision-making. Proficient in analyzing healthcare data and developing actionable insights to enhance client outcomes and satisfaction.

Highest-signal resume keywords

Data AnalyticsHealthcare OperationsProject ManagementClient EngagementMicrosoft Azure

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisHealthcare AnalyticsSQLPythonRDatabricksEHR SystemsClaims DataData Quality AssuranceData Security

Soft Skills

Strong Communication SkillsInterpersonal SkillsProblem-Solving AbilityOrganizational SkillsTeam-Oriented Approach

Tools & Technologies

MedInsightAzure DevOpsJiraCloud PlatformsEnterprise Tools

Industry Keywords

Healthcare PayerACO DataClinical DataData IntegrityService Level Agreements

Tech Stack

Tools & technologies

ASP.NETAzureCloudETL.NETPythonSparkSQLVBAWPF

About the role

Key responsibilities & impact

Serve as the primary point of contact and liaison for clients throughout implementation through production
Support day-to-day client operations, including ticket management, system updates, data refreshes, and release notifications
Manage tickets and ensure service level agreements are met
Engage regularly with clients to identify opportunities to improve outcomes and maximize product and service value
Champion data-driven decision-making and optimize data processes
Coordinate client support activities with client engineering teams in the US and India
Communicate requirements, timelines, and priorities to engineering teams and track status and outcomes
Analyze healthcare data and translate analytic outputs into clear, actionable insights
Develop informative, clear, and easy-to-use client-facing deliverables
Navigate MedInsight, enterprise tools, applications, and cloud-based environments
Perform other related or unrelated duties as assigned
Travel on a limited basis as required

Requirements

What you’ll need

Bachelor’s degree in a related field or equivalent work experience
5+ years of experience in data analytics, health care, or a related field
Experience coordinating cross-functional teams to translate client needs into requirements, align priorities and timelines, manage escalations, and resolve issues
Strong organizational, administrative, and project management skills
Ability to manage multiple client priorities, timelines, deliverables, and follow-ups accurately
Ability to partner cross-functionally to drive adoption, satisfaction, and growth
Ability to identify opportunities to improve client outcomes or business impact
Ability to learn and navigate technical tools to review and analyze client data
Ability to address software upgrades, functionality, healthcare analytics, and data-related questions with clients
Ability to analyze data and develop clear, informative, easy-to-use client-facing deliverables
Ability to ensure data quality, integrity, and security across data sources and platforms
Problem-solving ability and capacity to work independently and as part of a team
Experience with Databricks and cloud platforms, particularly Microsoft Azure
Prior exposure to healthcare payer or ACO data
Prior exposure to EHR systems, clinical data, and claims data
Strong written and verbal communication skills
Excellent interpersonal skills and team-oriented approach
Familiarity with project management software such as Azure DevOps or Jira is nice to have
Exposure to Python, R, SQL, or other programming languages is nice to have
Must be legally authorized to work in the United States without current or future immigration support or sponsorship from Milliman

Benefits

Comp & perks

Flexible work environment
Medical, Dental and Vision coverage for employees, dependents, and domestic partners
Employee Assistance Program (EAP)
401(k) plan with company matching and profit-sharing contributions
Discretionary Bonus Program
Flexible Spending Accounts (FSA)
Paid Time Off (15 days per year for full-time employees)
Minimum of 10 paid holidays per year
Family Building Benefits, including adoption and fertility assistance
Paid Parental Leave of up to 11 weeks for eligible employees
Life Insurance & AD&D with 100% of premiums covered
Short-Term and Long-Term Disability fully paid by Milliman
Professional growth and career development investment
Limited travel may be required