DC Operations Support Documentation Specialist

. Document processes and create SOP’s for Operations Support and CPG teams.

Posted 5/7/2026full-timeRemote • Texas • 🇺🇸 United StatesJuniorMid-Level💰 $65,200 - $119,830 per yearWebsite

Key responsibilities & impact

Document processes and create SOP’s for Operations Support and CPG teams.
Review documentation provided for transitioning processes to CPG for adherence to best practices.
Review existing documentation to ensure best practices are being maintained.
Update documentation as necessary, distributing the updated material to the appropriate groups.
Work with CPG Help Desk to ensure consistency of process and adherence to best practices.
Work with the SME to facilitate any necessary training for new/updated documentation.
Document and maintain library of global processes.
Communicate with management regularly on high profile issues and their resolution.
Monitor progress for all assigned projects and update the appropriate project management tool(s) on a proactive and timely basis.
Provide Help Desk support during high volume times.
Ensure final work products are of high quality, provided in a timely fashion and adhere to internal peer review guidelines.

What you’ll need

2+ years of related experience
Works well within a team environment and takes ownership of personal work product
Proficiency in the use of computers and other general office equipment
Proficiency in Microsoft Office Suite
Attention to detail
Excellent problem-solving skills
Strong communication skills (both written and verbal)
Able to productively respond to change
Excellent organization and time management skills

Comp & perks

Medical, Dental and Vision – Coverage for employees, dependents, and domestic partners
Employee Assistance Program (EAP) – Confidential support for personal and work-related challenges
401(k) Plan – Includes a company matching program and profit-sharing contributions.
Discretionary Bonus Program – Recognizing employee contributions
Flexible Spending Accounts (FSA) – Pre-tax savings for dependent care, transportation, and eligible medical expenses
Paid Time Off (PTO) – Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis
Holidays – A minimum of 10 paid holidays per year
Family Building Benefits – Includes adoption and fertility assistance
Paid Parental Leave – Up to 12 weeks of paid leave for employees who meet eligibility criteria
Life Insurance & AD&D – 100% of premiums covered by Milliman
Short-Term and Long-Term Disability – Fully paid by Milliman

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Soft Skills

attention to detailproblem-solvingcommunicationteamworkownershipadaptabilityorganizationtime management