Product Support Analyst

Milliman

Analyst role assisting in projects related to Milliman's Advanced Risk Adjusters software. Collaborating on software maintenance, testing, and producing client support materials.

Posted 5/5/2026full-timeRemote • Minnesota • 🇺🇸 United StatesMid-LevelSenior💰 $49,900 - $109,020 per yearWebsite

Tech Stack

Tools & technologies

DockerPythonVBA

About the role

Key responsibilities & impact

Problem solve using spreadsheets, databases, statistical software, and other resources to synthesize and analyze data and information
Process data for software testing and maintenance
Validate software output
Create materials to answer client questions on an ad-hoc basis
Prepare and document project files
Assist in R&D and marketing efforts to grow the business
Check teammates’ work for technical accuracy
Leverage AI-enabled tools (e.g., generative AI, automation platforms) to enhance research, analysis, and workflow efficiency
Apply sound judgment when using AI outputs, including validating accuracy, identifying limitations, and ensuring appropriate use
Continuously evaluate and refine personal workflows to incorporate emerging tools and best practices

Requirements

What you’ll need

Strong technical and analytical skills
Strong attention to detail
Excellent communication skills, including the ability to express complicated technical concepts verbally and in writing to a variety of audiences
Working knowledge of spreadsheet, and word processing software
A college degree in a STEM related discipline such as actuarial science, mathematics, data science, statistics, computer science, or other quantitative field
Curiosity and self-direction
Good understanding of statistics
Experience with project management
Experience with VBA
Experience with Power BI
Experience with statistical programming languages, such as SAS, Python, or R
Experience with state management and version control tools such as Docker and Git
Knowledge of large-scale machine learning tools/platforms such as Databricks

Benefits

Comp & perks

Medical, Dental and Vision – Coverage for employees, dependents, and domestic partners
Employee Assistance Program (EAP) – Confidential support for personal and work-related challenges
401(k) Plan – Includes a company matching program and profit-sharing contributions.
Discretionary Bonus Program – Recognizing employee contributions
Flexible Spending Accounts (FSA) – Pre-tax savings for dependent care, transportation, and eligible medical expenses
Paid Time Off (PTO) – Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis
Holidays – A minimum of 10 paid holidays per year
Family Building Benefits – Includes adoption and fertility assistance
Paid Parental Leave – Up to 12 weeks of paid leave for employees who meet eligibility criteria
Life Insurance & AD&D – 100% of premiums covered by Milliman
Short-Term and Long-Term Disability – Fully paid by Milliman

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisstatistical softwaresoftware testingdata validationVBAPower BISASPythonRDocker

Soft Skills

problem solvingattention to detailcommunicationcuriosityself-direction