Benefits Enrollment Manager

Milliman

Lead a team of Enrollment Specialists to enhance customer experience and satisfaction at Milliman. Responsible for training, performance metrics, and client onboarding.

Posted 4/4/2026full-timeRemote • New York • 🇺🇸 United StatesJunior💰 $65,200 - $119,830 per yearWebsite

About the role

Key responsibilities & impact

Lead and inspire a team of remote Enrollment Specialists, fostering trust-worthy relationships and enhancing customer experiences.
Utilize exceptional communication skills to continuously train, educate, and guide Enrollment Specialists, especially when there are system or process changes.
Being available and open for questions and coach-able moments for the Enrollment Specialists.
Embody Milliman's values at every touch point, demonstrating a commitment to delivering proactive support and guidance.
Analyze survey feedback, and employee enrollment documentation to identify areas for improvement and provide coaching and feedback to Enrollment Specialists.
Identify gaps/potential enrollments where applications haven’t been processed.
Identify gaps/potential issues with binder/autopay set up.
Oversee the scheduling and task coordination of the team, ensuring optimal state licensure coverage and productivity.
Onboard new clients by gathering information from internal Account Management and Consulting teams and coordinate a meeting with your team to share information prior to the client’s open enrollment.
Continuously evaluate team performance metrics and generate comprehensive reports for senior management.
Collaborate with cross-functional teams to implement process improvements and drive operational excellence.
Perform quarterly performance reviews for permanent Enrollment Specialists on your team.
Navigate delicate or complex situations with employees, employers, brokers, or insurance carriers when empathy and communication are paramount.

Requirements

What you’ll need

0-1 years of experience in managing and leading remote teams, preferably in a call center or customer service environment is a plus.
Preferred experience in the health insurance industry, specifically in employee benefits and/or personal insurance.
Previous experience in Customer Success, Advocacy, Relationship Management, or Account Management is a plus.
Passionate about building and maintaining relationships and thinking outside the box.
Strong team player who understands the importance of collaboration and embraces the motto "Teamwork makes the dream work."
Resilient, with a positive attitude and the ability to thrive in uncertain environments.
Naturally curious and eager to learn from peers, embracing innovation and new ideas.
Flexible in your approach and collaborative in nature.
Availability to work on a full-time basis.

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Applicant Tracking System Keywords

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Soft Skills

communication skillscoachingrelationship managementteam playercollaborationresiliencepositive attitudecuriosityflexibilityempathy