Benefits Enrollment Manager
Milliman
full-time
Posted on:
Location Type: Remote
Location: New York • United States
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Salary
💰 $65,200 - $119,830 per year
Job Level
About the role
- Lead and inspire a team of remote Enrollment Specialists, fostering trust-worthy relationships and enhancing customer experiences.
- Utilize exceptional communication skills to continuously train, educate, and guide Enrollment Specialists, especially when there are system or process changes.
- Being available and open for questions and coach-able moments for the Enrollment Specialists.
- Embody Milliman's values at every touch point, demonstrating a commitment to delivering proactive support and guidance.
- Analyze survey feedback, and employee enrollment documentation to identify areas for improvement and provide coaching and feedback to Enrollment Specialists.
- Identify gaps/potential enrollments where applications haven’t been processed.
- Identify gaps/potential issues with binder/autopay set up.
- Oversee the scheduling and task coordination of the team, ensuring optimal state licensure coverage and productivity.
- Onboard new clients by gathering information from internal Account Management and Consulting teams and coordinate a meeting with your team to share information prior to the client’s open enrollment.
- Continuously evaluate team performance metrics and generate comprehensive reports for senior management.
- Collaborate with cross-functional teams to implement process improvements and drive operational excellence.
- Perform quarterly performance reviews for permanent Enrollment Specialists on your team.
- Navigate delicate or complex situations with employees, employers, brokers, or insurance carriers when empathy and communication are paramount.
Requirements
- 0-1 years of experience in managing and leading remote teams, preferably in a call center or customer service environment is a plus.
- Preferred experience in the health insurance industry, specifically in employee benefits and/or personal insurance.
- Previous experience in Customer Success, Advocacy, Relationship Management, or Account Management is a plus.
- Passionate about building and maintaining relationships and thinking outside the box.
- Strong team player who understands the importance of collaboration and embraces the motto "Teamwork makes the dream work."
- Resilient, with a positive attitude and the ability to thrive in uncertain environments.
- Naturally curious and eager to learn from peers, embracing innovation and new ideas.
- Flexible in your approach and collaborative in nature.
- Availability to work on a full-time basis.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
communication skillscoachingrelationship managementteam playercollaborationresiliencepositive attitudecuriosityflexibilityempathy