Milliman

Growth Enablement Lead, Legal Tech Services

Milliman

full-time

Posted on:

Location Type: Remote

Location: Wisconsin • United States

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Salary

💰 $104,900 - $249,780 per year

Job Level

Senior

About the role

  • Run the post-sale enablement layer for LTS accounts—maintain account plans and stakeholder maps, define success outcomes, set the operating cadence (check-ins/QBRs), and coordinate cross-functional execution (Clinical, Ops, Product/Tech, Legal/Compliance) to unblock adoption, support renewals readiness, and tee up expansion opportunities.
  • Support Sales-led account growth and expansion—prepare data-driven account reviews, identify and scope expansion plays (new case types, new segments, outcome targets), and translate performance results into clear recommendations and next-quarter priorities.
  • Own the client-facing reporting and insights engine for LTS—build peer-reviewed analyses, executive-ready reviews, and presentations clients rely on; deliver high-visibility reporting and market intelligence covering adoption, turnaround time, hit rate, audit/quality, ROI, risks, and opportunities.
  • Own Salesforce for LTS end-to-end (admin, hygiene, analytics)—ensure clean CRM data, accurate contract terms/expirations and renewals tracking, forecast visibility, and KPI/OKR dashboards for account health, tort/program performance, and product adoption; coordinate billing/contract-related updates and reconciliation (as needed) with Sales/Finance/Legal.
  • Manage client access and integration enablement (user provisioning, API/SFTP setup, test/prod environments) so teams can order, receive, and operationalize results with minimal friction.
  • Escalation & issue triage—create a clear path for incidents and edge cases, drive resolution across internal teams, and close-the-loop with clients (root cause, resolution notes, prevention steps).
  • Capture and synthesize voice-of-customer feedback (workflow pain points, feature requests, process gaps) and partner with Product to inform roadmap priorities and enablement improvements.
  • Develop and maintain enablement content and division assets—FAQs, training materials, demos, and internal knowledge base (SharePoint/Confluence); partner with Marketing on one-pagers, decks, case studies, battle cards, and event materials.
  • Coordinate criteria calibrations with Clinical and client teams—embed Legal/SME input in the coding workflow to capture tort-specific codes and translate criteria into standardized, reusable calibrations.

Requirements

  • 10+ years of experience in the legal industry, with meaningful exposure to mass tort and/or complex litigation operations.
  • Proven leadership in cross-functional execution (operations, client success, growth)—able to run programs end-to-end.
  • Strong executive presence; experience leading stakeholder meetings in-person, virtual, and hybrid.
  • Demonstrated ability to build account plans, drive adoption/retention, and lead expansion/renewal motions in a services and/or tech-enabled environment.
Benefits
  • Medical, Dental and Vision – Coverage for employees, dependents, and domestic partners.
  • Employee Assistance Program (EAP) – Confidential support for personal and work-related challenges.
  • 401(k) Plan – Includes a company matching program and profit-sharing contributions.
  • Discretionary Bonus Program – Recognizing employee contributions.
  • Flexible Spending Accounts (FSA) – Pre-tax savings for dependent care, transportation, and eligible medical expenses.
  • Paid Time Off (PTO) – Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis.
  • Holidays – A minimum of 10 paid holidays per year.
  • Family Building Benefits – Includes adoption and fertility assistance.
  • Paid Parental Leave – Up to 12 weeks of paid leave for employees who meet eligibility criteria.
  • Life Insurance & AD&D – 100% of premiums covered by Milliman.
  • Short-Term and Long-Term Disability – Fully paid by Milliman.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisCRM managementaccount planningreportingstakeholder managementAPI integrationuser provisioningKPI trackingcontract managementperformance metrics
Soft Skills
leadershipcross-functional collaborationcommunicationproblem-solvingclient relationship managementpresentation skillsstrategic thinkingadaptabilityexecutive presencecustomer feedback synthesis