Call Center Agent
Milan Art
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Answer incoming calls and respond to customer inquiries professionally.
- Make outbound calls to follow up with customers, confirm appointments, or provide updates.
- Provide accurate information regarding products, services, and company policies.
- Resolve customer complaints efficiently and escalate complex issues when necessary.
- Maintain a high level of customer satisfaction through positive interactions.
- Update customer records and document call details in the system.
- Meet or exceed key performance metrics such as call handling time and customer satisfaction scores.
- Follow company guidelines and standard operating procedures.
Requirements
- Associates Degree or equivalent required.
- Previous experience in a call center or customer service role preferred.
- Excellent verbal and written communication skills.
- Ability to handle a high volume of calls efficiently.
- Strong problem-solving and active listening skills.
- Familiarity with CRM software and basic computer proficiency.
- Ability to work in shifts, including weekends and holidays if required.
- Patience, empathy, and a customer-first attitude.
Benefits
- Competitive salary
- Room for growth
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
call handlingcustomer record updatingproblem-solvingactive listeningcustomer service
Soft Skills
verbal communicationwritten communicationpatienceempathycustomer-first attitude
Certifications
Associates Degree