Senior Property Technology Operations Engineer

MGM Resorts International

Senior Property Technology Operations Engineer ensuring technology performance across the property at MGM Resorts. Troubleshooting and providing advanced technical support for hardware and network systems.

Posted 5/1/2026full-timeLas Vegas • Nevada • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Support, troubleshoot & deployment of end user devices, network, WiFi, mobile devices, and applications
Assist Property Technology Engineers with escalated incidents and request they are unable to handle independently
Perform patching and cross-connects, conduct network troubleshooting, assist with network hardware setup and maintenance, and collaborate to ensure network reliability
Provide planning services for events and temporary technology setups that include site surveys, defining requirements and collaborating with application and infrastructure teams to plan and deploy necessary hardware and software to facilitate these events
Ensure and enforce asset management practices to ensure effective use of technology resources
Oversee hardware procurement, delivery, preparations, and distribution of hardware to employees
Resolve any issues or delays and ensure that hardware is deployed to employees in a timely manner
Investigate technology issues and ensure an overall smooth user experience
Actively participate in Major Incident and Problem Investigations to triage, gather data, provide hands on support, and communicate information to business & COE stakeholders of real time developments during service disruptions and/or high-risk problems that may impact your property
Support various projects assigned by leadership contributing expertise/guidance for successful outcomes
May assume project leadership role as necessary
Provide discovery, site survey, and implementation services for assigned projects
Review employee feedback and plan on continuous improvement plans based on employee feedback received through surveys, feedback forms, and questionnaires provided to our customers by Property Technology Operations Engineers and Service Desk team members

Requirements

What you’ll need

3+ Years of Prior Relevant Experience in Cross domain Information technology experience, including endpoint, server, network & WiFi, mobile device, and application support
Bachelor's Degree Computer Science, Data Science, Information Systems, or a related field - Preferred

Benefits

Comp & perks

Wellness incentive programs to help you stay healthy physically and mentally
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
Free parking on and off shift
Health & Income Protection benefits (for eligible employees)
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

network troubleshootinghardware setuppatchingcross-connectsasset managementtechnology deploymentsite surveyapplication supportmobile device supportserver support

Soft Skills

problem-solvingcommunicationcollaborationleadershipcustomer servicecontinuous improvementproject managementincident managementdata gatheringuser experience