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HR Shared Services Tier 1 Specialist
MGM Resorts InternationalHR Shared Services Tier 1 Specialist at MGM Resorts serving as first point of contact for employee assistance. Responding to HR inquiries and resolving issues in a customer-focused manner.
About the role
Key responsibilities & impact- Serves as first point of contact for employee assistance and information
- Obtains and provides requested information or takes appropriate action to resolve, refer, or escalate issues in accordance with company and policies and procedures
- Supports the department in the administration of other transactional work
- Respond to written and oral inquiries from employees, manager, retirees, family members regarding HR questions, issues, problems, and status changes
- Resolve cases in professional, sensitive, customer-focused manner in accordance with company policies and procedures
- Escalate complex cases to HRSSC management and Tier II resources with appropriate and complete documentation on work performed to date
- Interface with internal and external resources to furnish or obtain needed information to close cases not escalated
- Refer employees, managers, retirees, and families to HR self-service technology, outside vendors, or other resources as appropriate
- Maintain high degree of confidentiality
Requirements
What you’ll need- Has a High School Diploma or GED
- One 1+ years of prior experience in customer service or inbound call centers or related experience
- Must be 21 years of age or older
Benefits
Comp & perks- Health & Income Protection benefits (for eligible employees)
- Professional and personal development opportunities through employee programs and network groups
- Free meals in our employee dining room
- Free parking on and off-shift at all MGM Resorts properties
- Wellness incentive programs to help you stay healthy physically and mentally
- Access to company hotel, food and beverage, retail, and entertainment discounts
ATS Keywords
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Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer-focusedprofessionalismsensitivitycommunicationproblem-solvingconfidentialityescalationdocumentationinterpersonaladministration
Certifications
High School DiplomaGED