Account Manager – Revenue Expansion and Retention
MGITECH
full-time
Posted on:
Location Type: Hybrid
Location: Mogi das Cruzes • 🇧🇷 Brazil
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Serve as the primary owner of revenue expansion within the customer base, acting in a consultative capacity.
- Ensure renewal of existing contracts by managing the process in a structured and proactive manner.
- Focus directly on achieving the NRR (Net Revenue Retention) target.
- Manage a portfolio of active clients, building strong, long-term relationships.
- Lead strategic client meetings, including presentation decks, analyses, and diagnostics.
- Conduct continuous, structured discovery to identify new opportunities.
- Develop and present consultative proposals aligned with the company's portfolio.
- Lead negotiations and support closing of expansion opportunities.
- Work collaboratively with internal teams (CS, Operations, Marketing, and Product).
- Dedicate approximately 20% of time to core Customer Success activities.
- Identify churn risk signals and take preventive action.
- Keep the CRM up to date with pipeline, renewals, and revenue forecasts.
Requirements
- Bachelor's degree in Business Administration, Marketing, Engineering, Information Technology, or related fields.
- Postgraduate degree or MBA (preferred) in Commercial Management, Business, or related areas.
- Experience in Account Management, B2B consultative sales, or Customer Success with a commercial focus.
- Track record in account renewals and expansions.
- Strong skills in discovery and leading strategic meetings.
- Experience with CRM systems (HubSpot, Salesforce, or similar).
- Experience in technology, outsourcing, or recurring services.
Benefits
- Variable compensation
- Monthly variable commission and quarterly bonus based on target attainment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Account ManagementB2B consultative salesCustomer Successcontract renewalsexpansion opportunitiesdiscoverystrategic meetings
Soft skills
consultative capacityrelationship buildingnegotiationcollaborationpreventive action
Certifications
Bachelor's degreePostgraduate degreeMBA