Contract/Freelance Designer, B2B Tech
Recruitics
Job Level
Mid-LevelSenior
About the role
- Apply journey-level thinking to lead end-to-end design initiatives from discovery to delivery
- Use customer journeys and service blueprints to uncover insights and identify opportunities
- Translate insights into improved service moments and polished digital experiences across products and services
- Design across both products and services portfolio, including ESG services like data collection, climate risk assessments, and sustainable reports
- Work embedded with product teams as their design lead or partner across departments on multi-touchpoint initiatives
- Collaborate to define great digital experience and help break down organisational silos to create seamless interactions
- Report to the Design Manager and join a distributed design team in Göteborg and London
Requirements
- Open to all experience levels in UX, Product Design, or Service Design
- Design thinker with experience in journey mapping and service blueprints
- Full product lifecycle hands-on skills – from discovery to delivery including assumption validation, user research, wireframing/prototyping
- Experience documenting research findings and presenting the rationale for design decisions to diverse stakeholders
- Ability to balance multiple stakeholders while maintaining a clear design perspective
- Comfortable working in ambiguous, complex problem spaces and taking ownership
- Experience with tools such as Figma, Miro, Storybook, Dovetail
- Enjoy mentoring others and contributing to design culture
- Bonus: experience working in B2B and SaaS product organisations
