Technical Product Manager

Method CRM

Technical Product Manager focusing on product strategy and integration ecosystems at Method. Leading QuickBooks sync, APIs, and customer experiences.

Posted 5/12/2026full-timeToronto • 🇨🇦 CanadaMid-LevelSenior💰 CA$90,000 - CA$130,000 per yearWebsite

About the role

Key responsibilities & impact

Own the product strategy and roadmap for Method’s Connect & Integrations surface.
Lead product work across QuickBooks Online sync, APIs, integration workflows, and related customer experiences.
Balance near-term customer needs with long-term platform, reliability, and ecosystem investments.
Identify opportunities to expand Method’s integration ecosystem beyond today’s core accounting sync use cases.
Translate company priorities into clear product bets, sequencing, and measurable outcomes.
Define and improve metrics related to sync reliability, integration health, activation, support reduction, customer trust, API adoption, and retention.
Explain complex technical investments in simple customer and business terms.
Build alignment with engineering, design, support, success, sales, marketing, and leadership.
Communicate tradeoffs, risks, decisions, and progress with clarity.
Help internal teams understand how Connect & Integrations work contributes to activation, retention, customer trust, and long-term platform value.
Build trust through strong judgment, high ownership, and consistent follow-through.
Partner deeply with engineering on sync behaviour, APIs, data movement, edge cases, system contracts, reliability, scalability, and operational tooling.
Clarify expected system behaviour before implementation begins, especially in complex technical workflows.
Help the team make strong tradeoff decisions across customer impact, technical risk, support burden, and long-term maintainability.
Write clear product requirements, technical product briefs, decision documents, and stakeholder updates.
Ensure technical investments are connected to customer-visible value and business impact.
Build a deep understanding of how SMB customers experience integrations, sync, errors, setup, troubleshooting, and recovery.
Use customer interviews, support cases, sales feedback, product analytics, and incident patterns to identify high-value opportunities.
Work with design to make complex technical workflows understandable and usable for non-technical customers.
Ensure product decisions are grounded in real customer behaviour, not only internal assumptions.
Use AI tools as a natural part of your product management workflow.
Apply AI to accelerate research synthesis, customer feedback analysis, technical exploration, product specs, documentation, prototyping, and communication.
Demonstrate strong judgment in how AI can improve speed, quality, and clarity without replacing product thinking.
Help raise the standard for how Product at Method works in an AI-native environment.

Requirements

What you’ll need

Experience using AI tools to improve the speed and quality of product work, including research, analysis, documentation, synthesis, prototyping, or communication.
Minimum of 5+ years of product management experience.
Product management experience across at least two different companies, or a track record of shipping meaningful products across different stages of complexity and scale.
Experience owning technical product areas such as APIs, integrations, sync systems, platforms, developer tools, data products, infrastructure-adjacent systems, or complex workflow products.
Experience improving reliability, error handling, troubleshooting, integration health, observability, or customer-facing recovery experiences.
Strong ability to partner with engineering on technical tradeoffs, edge cases, constraints, and system behaviour.
A track record of improving measurable outcomes, not just shipping features.
Strong analytical skills and comfortable using data, customer feedback, support signals, and product metrics to guide prioritization.
Strong customer empathy, especially for non-technical users interacting with technical systems.
Excellent critical thinking skills.
Comfort operating as an individual contributor with high ownership and ambiguity.

Benefits

Comp & perks

Flexible hybrid work model
Collaborative and social team culture
Growth-stage company experience
Training
Great downtown location
Comprehensive health benefits
Weekly lunch credit
High-impact product ownership
Opportunity to shape the future
AI-native product environment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

product managementAPIsintegrationssync systemsdata productstechnical product areaserror handlingtroubleshootingobservabilityAI tools

Soft Skills

customer empathyanalytical skillscritical thinkingstrong judgmentcommunicationcollaborationownershipclaritytrust buildingtradeoff decision making