Develop engaging and user-friendly microcopy that blends seamlessly across our digital products, applying our existing style, brand, and tone guidelines
Collaborate with multi-disciplinary product designers to present compelling imagery and language that helps customers complete tasks through engaging narratives
Create content every step of the way – from early ideation to digital delivery, including content value propositions, content design deliverables, and final copy for comprehensive specifications, prototypes, and content management systems
Digest content, design, and business requirements quickly and use them to guide your work
Willingly take on the challenge of writing and revising until all stakeholders are satisfied
Work on a few projects at once, manage your time, keep up with evolving details, and meet or manage stakeholders’ expectations
Engage effectively with people across the bank, partnering with a diverse set of project stakeholders, including product managers, engineers, and business partners
Accept feedback from a diverse group of business, delivery, tech, accessibility, and control partners while courteously defending your word choices and content approach
Requirements
5+ years of experience as a UX Writer, Content Strategist, Content Designer, or Copywriter
A record of working with cross-functional product development, content, and design teams to ship customer-facing digital products
Experience writing and shaping many different kinds of content across system, user, e-commerce, and transactional experiences, including copy for apps, responsive web, and websites
A working knowledge of the AP Style Guide and WCAG 2.2 standards with a keen eye for typos
The ability to contribute to and follow editorial and tone standards
A portfolio of work samples that you’re proud to share
A solid understanding of human-centered design and rapid ideation processes (e.g., Agile, Lean UX)
Experience using SEO guidelines as well as quantitative and qualitative data to inform and inspire content choices
A working knowledge of common content management systems
Proofreading or editing experience
Benefits
Comprehensive Medical/Dental/Vision Insurance plans with employer contribution
Generous paid time off - company holidays, PTO, sick pay
401(k) program with employer match
Referral bonus
Opportunity for commission
And more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
CollaborationTime ManagementStakeholder EngagementFeedback AcceptanceCommunicationAdaptabilityAttention to DetailCreativityProblem SolvingNarrative Development