Director, Business Operations

Merlin Labs

Director of Business Operations at Merlin Labs managing revenue operations efforts in an aerospace startup. Collaborating with Chief Revenue Officer to ensure operational excellence in the commercial organization.

Posted 5/18/2026full-timeWashington DC • District of Columbia, Washington • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Partner closely with the Chief Revenue Officer to drive operational excellence across the commercial organization
Establish and manage the operating cadence for the CRO organization (forecasting, pipeline reviews, QBRs, metrics tracking)
Own Salesforce as the operational backbone of the commercial organization, driving data integrity, pipeline visibility, forecasting accuracy, and scalable reporting
Build and scale core business operations infrastructure, including forecasting models, pipeline management, and performance dashboards
Drive cross-functional alignment between Business Development, Programs, Finance, and Operations to support revenue growth and program execution
Own and refine revenue forecasting, pipeline health, and reporting, ensuring accuracy and visibility for executive leadership
Lead strategic planning and execution for the CRO organization, including annual planning and target setting
Identify and implement process improvements to increase efficiency, consistency, and scalability across the commercial function
Support deal execution by partnering on pricing strategy, deal structuring, and approvals as needed
Build executive-level materials and insights to support decision-making, Board discussions, and investor updates
Act as a connective layer across teams, ensuring clear communication, accountability, and follow-through on key initiatives

Requirements

What you’ll need

7-10 years of experience in business operations, revenue operations, strategy, or commercial leadership roles
Deep experience with Salesforce, including ownership of pipeline management, forecasting, reporting, and data integrity within a revenue organization
Experience in aerospace, defense, technology, or other complex, regulated industries
Proven ability to build and scale operational systems supporting revenue organizations
Strong experience with forecasting, pipeline management, and performance analytics
Track record of driving cross-functional initiatives with measurable business impact
Strong analytical and structured problem-solving skills
Excellent communication and stakeholder management skills, with the ability to influence senior leaders

Benefits

Comp & perks

health, dental, life, unlimited vacation, and 401k with match

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

forecastingpipeline managementperformance analyticsdata integrityreportingprocess improvementsoperational systems

Soft Skills

analytical skillsproblem-solving skillscommunication skillsstakeholder managementinfluencing skills