Operations Manager

Meridian Investigative Group, Inc.

Operations Manager leading investigators and vendors to ensure quality investigation processes. Focused on achieving meaningful video evidence while managing case assignments within legal and ethical standards.

Posted 6/24/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Assign cases to investigators and vendors based on availability, location, experience, client requirements, and operational needs.
Monitor active investigations and provide direction throughout the life of each assignment.
Ensure investigations are conducted according to company procedures, client instructions, applicable laws, and professional standards.
Direct investigative strategy to maximize opportunities for obtaining activity video, interior video, and impact video.
Responsible for maximizing video capture opportunities and improving departmental video capture performance through effective case assignment, investigative direction, coaching, and operational oversight.
Ensure investigators remain focused on obtaining the strongest possible video evidence while staying within legal, ethical, company, and client requirements.
Review case progress and adjust investigative plans when surveillance objectives have not been achieved.
Evaluate assignments and determine when additional surveillance efforts are warranted.
Manage case budgets, investigative resources, and the course and direction of investigations.
Ensure assignments are worked within required timeframes.
Coordinate investigative strategy with investigators and vendors.
Run vehicle registration inquiries and provide investigative support when necessary.
Obtain daily verbal and written updates from investigators and vendors in the field.
Supervise investigators and vendors while investigations are being conducted.
Coach, mentor, and develop investigators and vendors.
Establish and communicate performance expectations.
Evaluate investigator and vendor effectiveness.
Source, evaluate, and onboard new vendors.
Address performance concerns and provide corrective guidance when necessary.
Promote teamwork, accountability, professionalism, and continuous improvement throughout the investigative team and vendor network.
Maintain consistent quality standards across all investigations.
Conduct public records research.
Conduct court records research.
Conduct private records research when authorized.
Search online databases to verify and cross-reference information provided by clients or developed during the investigation.
Conduct social media investigations and online intelligence gathering.
Coordinate with Account Representatives regarding client needs, case requirements, and investigative updates.
Provide operational updates to Account Representatives when necessary.
Assist in maintaining positive client relationships through timely communication, accurate information, and professional service.
Review administrative documentation for accuracy, including timecards.

Requirements

What you’ll need

Five (5) years of investigative experience in claims investigations, insurance investigations, surveillance investigations, SIU, or a related field.
One (1) to two (2) years of supervisory or management experience preferred.
Bachelor’s Degree in Criminal Justice, Business Management, or related field preferred.

Benefits

Comp & perks

Flexible work arrangements
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

investigative strategyvideo capturecase managementpublic records researchcourt records researchprivate records researchsocial media investigationsonline intelligence gatheringbudget managementperformance evaluation

Soft Skills

coachingmentoringteamworkaccountabilityprofessionalismcommunicationoperational oversightproblem-solvingleadershipclient relationship management

Certifications

Bachelor’s Degree in Criminal JusticeBachelor’s Degree in Business Management