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Customer Success / Support Operations Evaluator
MercorCustomer success operations evaluator reviewing AI-generated documents, spreadsheets, and slides for Mercor. Grading quality, identifying errors, and providing structured feedback to improve AI systems.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in evaluating AI-generated outputs and providing structured feedback, with a strong focus on quality assessment and customer support operations. Proficient in Microsoft Office and Google Workspace, particularly in creating presentations and documents.
Highest-signal resume keywords
AI Output EvaluationCustomer Success OperationsMicrosoft Office ProficiencyGoogle Workspace ProficiencyAdvanced Degree
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
AI AssessmentQuality Rubric EvaluationError IdentificationFeedback Provision
Soft Skills
Clear CommunicationStructured Feedback
Tools & Technologies
Microsoft OfficeGoogle WorkspaceGoogle SlidesPowerPoint
Industry Keywords
Customer SupportAI Systems Training
About the role
Key responsibilities & impact- Review and assess AI-generated work products, including documents, spreadsheets, and slide decks
- Apply subject-matter expertise to grade AI-generated outputs
- Evaluate AI-generated artifacts against domain-specific quality rubrics
- Identify factual, aesthetic, and presentation errors
- Provide clear, structured written feedback
- Work on projects focused on training and enhancing AI systems
Requirements
What you’ll need- 5+ years of relevant professional experience in Customer success / support operations
- Native or professional fluency in English
- Highly proficient in Microsoft Office and Google Workspace
- Especially proficient in Google Slides / PowerPoint
- Advanced degree (Master's or higher) from a reputable institution (preferred)
Benefits
Comp & perks- Fully remote role
- Flexible schedule / work on your own schedule
- Weekly payments via Stripe or Wise
- Competitive pay
- Opportunity to collaborate with leading researchers
- Opportunity to help shape the next generation of AI systems
- Referral payments of up to $480 per successful referral