Czech Speaking Solutions Consultant

Mercier Consultancy MD

Solutions Consultant delivering Czech-language client support for Mercier Consultancy Group in Sofia. Tailoring solutions, resolving complex inquiries, and optimizing customer journeys.

Posted 8/12/2026full-timeSofia • 🇧🇬 BulgariaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client relations and customer support services, with a strong focus on problem-solving and delivering tailored solutions. Proficient in maintaining high service standards and optimizing customer journeys through effective communication and collaboration.

Highest-signal resume keywords

Fluent CzechStrong English CommandCustomer Support Services ExperienceProactive Problem-SolvingClient Relations Excellence

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Professional CommunicationAnalytical SkillsCollaboration

Tools & Technologies

CRM Software

Certifications & Qualifications

Valid EU Passport

Industry Keywords

Customer Support ServicesClient Needs AnalysisService OptimizationBrand LoyaltyProduct KnowledgeIndustry Trends

About the role

Key responsibilities & impact

Act as the primary point of contact for clients, providing high-level support within the Customer Support Services sector
Analyze client needs to provide effective, tailored solutions that ensure long-term satisfaction and brand loyalty
Maintain high quality and service standards by resolving complex inquiries through professional communication
Collaborate with internal teams to streamline customer journeys and improve existing support processes
Document all interactions accurately within the CRM to track performance metrics and support service optimization
Stay updated on product knowledge and industry trends to offer expert advice and guidance to customers

Requirements

What you’ll need

Native or fluent Czech, spoken and written
Valid EU passport (mandatory)
Strong command of English
Previous experience in the Customer Support Services industry is highly valued
Proactive, problem-solving mindset with a passion for excellence in client relations
Ability to relocate to Sofia, Bulgaria, for this on-site opportunity

Benefits

Comp & perks

Competitive Monthly Salary
Fully Paid Training
Comprehensive Health Insurance
Fully Paid Relocation Package (flight, transfer, hotel) for those moving for Czech-speaking jobs
Monthly Performance Bonus linked to individual and team KPIs
€1,500 Signing Bonus (one-time) for new hires
Professional growth opportunities within a leading global firm