German Speaking Customer Agent – Sports & Fitness

Mercier Consultancy MD

German-speaking customer service agent supporting fitness equipment, apps, and wellness subscriptions for a global fitness leader. Remote role in Greece with relocation support and German-language service.

Posted 8/11/2026full-timeRemote • 🇬🇷 GreeceMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing high-touch support to German-speaking clients in the fitness and wellness sector, with a focus on fitness equipment, tracking applications, and personalized wellness advice. Proficient in documenting customer interactions and collaborating with international teams to enhance support workflows.

Highest-signal resume keywords

Fluent German CommunicationCustomer Support ExpertiseFitness & Wellness KnowledgeCRM Documentation SkillsEmpathetic Communication

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Professional CommunicationEmpathy

Certifications & Qualifications

Valid EU PassportValid Work Permit for Greece

Industry Keywords

Fitness EquipmentWellness SubscriptionsFitness WearablesSports AppsHealth Monitoring ServicesTraining GoalsWellness Product FeaturesCustomer Satisfaction KPIsFitness TrendsSports Nutrition

About the role

Key responsibilities & impact

Provide expert, high-touch support to German-speaking members regarding their fitness equipment, tracking applications, and wellness subscriptions
Guide users through the setup and troubleshooting of fitness wearables, sports apps, and health monitoring services
Provide personalized advice on training goals and wellness product features
Document customer interactions within the CRM system
Collaborate with international teams to optimize support workflows for German-speaking sports enthusiasts
Maintain comprehensive knowledge of fitness trends, wellness gadgets, and sports nutrition platforms
Achieve customer-satisfaction performance targets and KPIs within the fitness and sports sector

Requirements

What you’ll need

Native or fluent German, spoken and written, is mandatory
Valid EU passport or a valid work permit for Greece
Genuine interest in the Fitness & Wellness industry and active living
Professional, empathetic communication skills suited for high-end sports and wellness clientele
Intermediate English level

Benefits

Comp & perks

Highly competitive monthly salary
2 Extra Salaries Per Year (13th and 14th salary)
Monthly Performance Bonus
Fully Paid Relocation Package (flight, transfer, and hotel accommodation upon arrival)
Comprehensive, fully paid training on the latest Fitness & Wellness technologies
Full private health insurance coverage
Continuous professional development and growth within the global sports and wellness market