German Speaking Customer Service Agent

Mercier Consultancy MD

German-speaking customer service agent supporting customers remotely in Greece for international BPO Mercier Consultancy Group. Handling multilingual customer enquiries, resolving issues, and maintaining CRM records across phone, email, and live chat.

Posted 8/11/2026full-timeRemote • 🇬🇷 GreeceMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates native or fluent German language proficiency and strong customer service skills, ensuring accurate and empathetic communication with customers. Proficient in maintaining detailed records and collaborating with multilingual teams to enhance customer experience.

Highest-signal resume keywords

German Language ProficiencyCustomer Service ExperienceCRM System ManagementExcellent Communication SkillsProactive Problem Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Support ServicesComputer LiteracyRecord KeepingIssue DiagnosisService Level Agreement Adherence

Soft Skills

EmpathyActive ListeningProfessionalismCollaborationSolution-Oriented Mindset

Certifications & Qualifications

Valid EU Passport

Industry Keywords

Customer Experience ImprovementMultilingual SupportQuality AssuranceTraining and Coaching

About the role

Key responsibilities & impact

Serve as the primary point of contact for German-speaking customers via phone, email, and live chat
Provide accurate, timely, and empathetic responses to customer queries, complaints, and service requests
Diagnose and resolve customer issues at first point of contact, escalating complex cases when necessary
Maintain detailed and accurate customer interaction records in the company's CRM system
Identify customer experience improvements and share feedback with team leaders and quality assurance teams
Collaborate with colleagues across multilingual support teams
Adhere to service level agreements, quality benchmarks, and company policies
Participate in ongoing training and coaching programmes

Requirements

What you’ll need

Native or fluent German language proficiency, spoken and written, is essential
Valid EU passport is mandatory
Previous experience in customer service, customer support services, or a client-facing role is strongly preferred
Excellent communication and active listening skills
Ability to engage customers with empathy, clarity, and professionalism
Strong computer literacy and ability to navigate multiple systems and platforms simultaneously in a remote environment
Proactive, solution-oriented mindset
Genuine commitment to exceptional customer experience
Good command of English is an advantage and may be required for internal communications and training

Benefits

Comp & perks

Competitive Monthly Salary
Fully Paid Training programme
Comprehensive Health Insurance coverage
Fully Paid Relocation Package, including flights, airport transfer, and hotel accommodation
Monthly Performance Bonus
2 Extra Salaries Per Year in the form of a 13th and 14th salary
A fully remote working setup within Greece
A supportive, multicultural, and inclusive team environment