German Speaking Customer Service

Mercier Consultancy MD

German-speaking customer service agent supporting mobility and transportation customers for Mercier Consultancy Group. Resolving bookings, reservations, navigation, account, and app issues remotely from Greece.

Posted 8/11/2026full-timeRemote • 🇬🇷 GreeceMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing exceptional customer support in the mobility sector, with a strong focus on resolving inquiries and troubleshooting technical issues. Proficient in maintaining customer records and collaborating with international teams to enhance service processes.

Highest-signal resume keywords

Fluent German CommunicationCustomer Support ExcellenceTechnical TroubleshootingCRM System ManagementMobility Services Experience

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Strong Communication SkillsPassion for Customer ExcellenceAbility to Thrive in Remote Work

Tools & Technologies

CRM SystemsBooking PlatformsUser Applications

Certifications & Qualifications

Valid EU Passport

Industry Keywords

Mobility ServicesTransportation NeedsReal-Time NavigationAccount ManagementCustomer SatisfactionBrand Ambassador

About the role

Key responsibilities & impact

Provide world-class support to German-speaking customers regarding mobility and transportation needs
Resolve inquiries related to booking platforms, vehicle reservations, and mobility service subscriptions
Assist clients with real-time navigation issues and account management
Act as a brand ambassador for mobility clients, ensuring customer satisfaction and retention
Troubleshoot technical issues with user applications
Maintain accurate customer interaction records in CRM systems
Collaborate with international teams to refine mobility-industry service processes

Requirements

What you’ll need

Native or fluent German, spoken and written, is mandatory
Valid EU passport is mandatory
Strong communication skills and passion for customer excellence in the mobility sector
Ability to thrive in a remote work environment while remaining connected to a supportive team
Tech-savvy mindset and ability to learn new software platforms quickly
Previous experience in mobility services or a similar customer-facing role is a plus

Benefits

Comp & perks

Competitive Monthly Salary
2 Extra Salaries Per Year (13th and 14th salary)
Monthly Performance Bonus
Fully Paid Relocation Package (flight, transfer, hotel)
Fully Paid Training programs
Comprehensive Health Insurance coverage
Remote work flexibility within Greece