German Speaking Customer Agent – Online Marketplace

Mercier Consultancy MD

German-speaking customer agent supporting customers of a global online marketplace in Greece. Handling listings, orders, returns, payments, disputes, and retail support workflows.

Posted 8/11/2026full-timeRemote • 🇬🇷 GreeceMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing high-quality customer support in the retail industry, with a strong focus on brand loyalty and customer satisfaction. Proficient in managing customer interactions and adapting to e-commerce trends while maintaining professional standards.

Highest-signal resume keywords

Fluent GermanCustomer Support ExperienceRetail Industry KnowledgeDigital Multitasking ProficiencyStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

AdaptabilityGoal-OrientedProfessionalism

Tools & Technologies

Retail Management Systems

Certifications & Qualifications

Valid EU Passport

Industry Keywords

E-CommerceCustomer SatisfactionBrand AmbassadorService Level AgreementsOnline MarketplaceProduct ListingsOrder TrackingReturnsDigital PaymentsConsumer Disputes

About the role

Key responsibilities & impact

Provide high-quality support to customers of a global online marketplace, ensuring a premium retail experience.
Assist with inquiries related to product listings, order tracking, returns, and digital payments in the retail industry.
Resolve complex consumer disputes with a focus on brand loyalty and customer satisfaction.
Collaborate with international teams to optimize retail support workflows and maintain service level agreements.
Maintain accurate records of customer interactions within the company’s internal retail management systems.
Act as a brand ambassador, ensuring that all online and offline retail service interactions reflect our client’s high standards.
Stay updated on the latest e-commerce trends and retail policies to provide accurate, up-to-date information.

Requirements

What you’ll need

Native or fluent German (spoken and written) is mandatory for this role.
Valid EU passport (mandatory) to work within the European Union.
Strong communication skills and a passion for the retail (online & offline) industry.
Previous experience in customer-facing roles is considered a significant advantage.
Proficiency in computer systems and digital multitasking.
Ability to adapt to a remote work environment while remaining professional and goal-oriented.

Benefits

Comp & perks

Competitive Monthly Salary
Fully Paid Training
Comprehensive Health Insurance package
Fully Paid Relocation Package (flight, transfer, and initial hotel accommodation) for those relocating to Greece
Attractive Monthly Performance Bonus based on your commitment and results
2 Extra Salaries Per Year (13th and 14th salary)
Ongoing career development and professional support from Mercier Consultancy Group