Norwegian Speaking Support Specialist

Mercier Consultancy MD

Norwegian-speaking Support Specialist providing phone, email, and live-chat service for Mercier Consultancy Group’s international BPO recruitment clients. Relocating to Sofia, Bulgaria, to resolve customer issues and improve service quality.

Posted 8/8/2026full-timeSofia • 🇧🇬 BulgariaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing exceptional customer service through effective communication in Norwegian and English, while adhering to international BPO compliance regulations. Capable of managing customer databases and collaborating with cross-functional teams to enhance service quality.

Highest-signal resume keywords

Fluent NorwegianStrong English CommunicationCustomer Support Services ExperienceProblem-Solving SkillsBPO Compliance Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Exceptional Customer ServiceGenuine Desire to Assist OthersFlexibility in Shift Patterns

Tools & Technologies

Customer Database Management

Certifications & Qualifications

Valid EU PassportValid Work Permit for Bulgaria

Industry Keywords

Customer SatisfactionService Quality ImprovementsCross-Functional CollaborationData Privacy StandardsCultural Sensitivity

About the role

Key responsibilities & impact

Provide exceptional service to customers via phone, email, and live chat.
Maintain a high level of customer satisfaction by providing accurate and timely resolutions to inquiries.
Efficiently manage customer databases and document all interactions in the internal system.
Collaborate with cross-functional teams to resolve complex customer issues and enhance service protocols.
Represent the client's brand with professionalism and cultural sensitivity.
Identify trends in customer feedback to support ongoing service quality improvements.
Adhere to security and data privacy standards required by international BPO compliance regulations.

Requirements

What you’ll need

Native or fluent Norwegian (spoken and written) is mandatory.
Strong command of English for communication within the international office environment.
Valid EU passport or valid work permit for Bulgaria.
Previous Customer Support Services industry experience is highly preferred but not essential.
Exceptional problem-solving skills and a genuine desire to assist others.
Flexibility to work in a rotating shift pattern as required by the business.

Benefits

Comp & perks

Competitive Monthly Salary
Fully Paid Training Program
Comprehensive Health Insurance
Fully Paid Relocation Package (flight, transfer, hotel) to ensure a smooth move to Bulgaria.
Monthly Performance Bonus linked to service quality.
€1,500 Signing Bonus (one-time) for new hires.
An international working environment with excellent networking opportunities.